Nicholai Burke
United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Sales Agent
Infinity Sales Group
07.2022 - 07.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
Sales Associate
TJ Maxx
09.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Wrapped, boxed and weighed bakery department products.
Warehouse Supervisor
Spartan Shipping
05.2021 - 09.2021
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Oversaw daily operations and shipping and handling processes.
- Operated warehouse material handling equipment correctly to move loads.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Kept detailed records of inventories and merchandise inventory transactions.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Education
Bachelor of Science - Engineering (Pre-Engineering)
Florida Atlantic University
Boca Raton, FL12.2027
Skills
- Product and Service Knowledge
- Loss Prevention Goals Monitoring
- Product Merchandising and Distribution
- Problem-Solving Strengths
- Sales Strategies
- Employee Motivation
- Shipping and Receiving
- Order Pulling
- Key Performance Indicators (KPIs)
- Warehouse Organization
- Workforce Efficiency
- Cash Register Operation
- Customer Service
- Teamwork and Collaboration
Timeline
Sales Agent
Infinity Sales Group
07.2022 - 07.2023
Sales Associate
TJ Maxx
09.2021 - 06.2022
Warehouse Supervisor
Spartan Shipping
05.2021 - 09.2021
Bachelor of Science - Engineering (Pre-Engineering)
Florida Atlantic University