- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Cooking
- Avid Reader
- Gardening
- Enjoy participating in Tai Chi for overall physical and mental well-being
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Animal Welfare Advocacy
- Passionate about balancing physical health with mental and emotional wellness
- Animal Care
- Mindfulness Practices
- Astrology
- Reading
- Camping
- Swimming
- Hiking
- Drone Piloting
Nicholas A. Jeffries Sr.
San Bernardino,CA
Summary
Results-driven Project Manager with multiple decades of experience leading large-scale telecommunications, IT and software development and deployment projects. Adept at managing multimillion-dollar project budgets, cross-functional teams, and high-security network implementations. Proven track record of delivering projects on time, within budget, and exceeding stakeholder expectations. Strong leadership, stakeholder engagement, risk and customer situational management skills. .
Overview
27
27
years of professional experience
1
1
Certification
Work History
Project Manager / Vendor Liaison
Think Tank Technologies
04.2023 - 03.2025
- IT Engineering & Installations
LYFT / UBER
07.2017 - 03.2020
- I loved this gig. Humans are amazing! Then came Covid.
Domestic & International Travel
08.2012 - 05.2017
Project Manager
Alcatel-Lucent
11.1997 - 07.2009
- Project ID: (HALT) | 2007 – 2009
- Key Achievements:
- Led the execution of EF&I Fiber Optic Equipment deployment for the U.S. DOD.
- Successfully managed up to 300 interconnected multi-ring sites in high-security environments.
- Delivered seamless equipment shipment, installation, testing, and turn-up in collaboration with Qwest site PM teams.
- Delivered the project on schedule and within a $40–60M annual budget
- Project: Metro Optical Networks | 2007 – 2009
- Key Achievements:
- Managed implementation, growth, and upgrades for the Qwest Fiber Optic Network.
- Coordinated equipment acquisition, logistics, and engineering resources to meet project milestones.
- Ensured seamless integration and deployment of optical equipment across multiple U.S. sites.
- Delivered projects within a $1.5–2.5M annual budget while ensuring SOX compliance.
- Project: Call Center Software Development & Deployment | 2004 – 2007
- Key Achievements:
- Led a team of six engineers to develop and integrate custom call center software and hardware solutions.
- Revitalized team morale, improving productivity and elevating customer confidence.
- Ensured timely acquisition and deployment of AS400 servers and desktop support at cutover.
- Managed defect resolutions with U.S. and German engineering teams, boosting customer satisfaction.
- Oversaw a project contributing $1.8–2.5M annually, later acquired by Genesys.
- Customer Advocate | 1997 – 2004
- Key Achievements:
- Served as the primary liaison for 50–100 independent carriers across North America.
- Successfully mediated and managed engineering teams overseeing critical support issues on Lucent Technologies' 5ESS Central Office Switching Platform to ensure issue resolution.
- Built and maintained strong client relationships, driving high customer satisfaction and retention.
- Recognized for outstanding service, leading to an invitation to join the Alcatel Project Management team.
Education
PMP - Project Management
Lucent Technologies Professional Training Academy
Naperville, IL08-2004
High School -
Dorsey Highschool
Los Angeles, CA01.1968
High School - undefined
Libbey HS
Toledo, OH01.1965
Skills
- Project & Program Management
- Telecom, IT & Video {Security} Network Implementation
- Successful Stakeholder & Customer Engagement
- Budget & Financial Oversight ($40M annual projects)
- Risk & Compliance Protocol Management (SOX)
- Software & Systems Development
- Supply Chain & Logistics Coordination
- Team Development & Leadership
- SAP
- Microsoft Project
- Microsoft Excel
- Excel
- Project tracking
- Project management
- Strategic planning
- Schedule management
- Project scope analysis
- Client relations
- Team collaboration
- Processes and procedures
- Word
- Teams
- Zoom
- Agile & Waterfall Methodologies
- Engineering & Integration Software
- Relationship building
- Cross-functional collaboration
- Work flow planning
- Budget control
- Project scheduling
- Staff management
- Agile methodology
- Root-cause analysis
- Stakeholder communications
- Scope management
- Conflict management
- Advanced problem solving
- Data review
- Project scope
- Logistics management
- Team bonding
- Influencing skills
- Coaching and mentoring
- Change control processes
- Verbal and written communication
- Vendor management
- Progress reporting
- Multi-stakeholder asset management
- Microsoft office suite expert
Certification
- PMP
- Basic AC DC Theory
- Digital Switching
- LAN WAN Architecture
- Situational Management
- Customer Satisfaction & Retention Methodologies
Interests
Timeline
Project Manager / Vendor Liaison
Think Tank Technologies
04.2023 - 03.2025
LYFT / UBER
07.2017 - 03.2020
Domestic & International Travel
08.2012 - 05.2017
Project Manager
Alcatel-Lucent
11.1997 - 07.2009
High School - undefined
Libbey HS
PMP - Project Management
Lucent Technologies Professional Training Academy
High School -
Dorsey Highschool