Hi, I’m
Danielle Cupoli
Healthcare Administrator
San Antonio,TX
Summary
Results-oriented Healthcare Operations Leader with 16+ years of experience driving operational excellence in patient-centric medical offices. Proven ability to manage teams, budgets, supplies, and patient services, fostering high-performing staff and exceptional customer service in high-volume practices.
Overview
16
years of professional experience
Work History
United States Air Force
Physical Evaluation Board Liaison (Case Manager)
02.2023 - Current
Job overview
- Served as case manager and principal point of contact for affected Services Members throughout the medical separation/retirement process, with a focus on providing information, assistance, and case status updates
- Built trusting relationships with patients to assist with their completion of mandatory documents, while partnering with the VA to coordinate appointments/Compensation Exams and claims
- Bridged the gap between the VA, Service Members, and the Air Force to promote a cohesive approach to support/service implementation and deliver positive outcomes
- Created, tracked, and directed each Member's case, mandatory appointments and all paperwork by gaining insights into their individual needs, and quality checking their documentation to maximize the chances of positive results
- Navigated and resolve instances in which Member disagree with their ratings or wish to contest their Medical discharge by providing appropriate referrals to legal council at the ODC (Office of the Disability Counsel)
- Worked strategically to develop plans and structures that enable effective service delivery - capitalizing on improvements to the benefit of service users.
United States Air Force
Medical Standards Manager
09.2019 - 01.2023
Job overview
- Defined priorities and directed the administration of high-quality patient care to meet the needs of 560 flying and special operational duty personnel beneficiaries
- Streamlined flying program medical readiness processes, including annual exams, waivers, clearances, and pre-application screening for non-flying personnel.
- Designed and implemented a customizable medical screening program for civilian military applicants in Europe. This adaptable solution was successfully adopted across all five diverse USAFE bases (Italy, Germany, Azores, Turkey, UK), achieving a 48% improvement in processing efficiency.
- Led a multidisciplinary Patient Centered Medical Home (PCMH) team, fostering collaboration between physician, nurse, medical technicians, and care coordinator. This leadership ensured a cohesive team environment, resulting in the delivery of high-quality, patient-centered care.
- Championed the integration of evidence-based clinical practices into patient care protocols. Simultaneously, I led by example, fostering patient trust through direct clinical interaction. This included conducting comprehensive health assessments and physical examinations, utilizing these insights to inform diagnoses and guide the development and implementation of effective treatment plans for optimal patient outcomes
- Worked directly with the RN and physician to ensure patient care was tailored to each patient's requirements
- Maintained detailed records and documentation regarding patient treatments and procedures
- Exercised critical decision-making in providing appropriate field medical support in contingency operations and disasters, including basic life support and triage in emergency situations
- Key member of the primary emergency medical response team for in-flight emergencies.
United States Air Force
Director of Education and Training
09.2017 - 07.2019
Job overview
- Led the creation of targeted medical instruction programs, resulting in a significant improvement in training quality for all personnel. This data-driven approach optimized resource allocation and ensured workforce competency.
- Oversaw the development and implementation of a comprehensive training portfolio encompassing Emergency Medical Technician training, Basic Life Support, Self Aid Buddy Care, Tactical Combat Casualty Care programs, and professional development modules. This portfolio ensured a highly skilled and adaptable workforce.
- Transformed core medical curricula to better align with the needs of newly enlisted Airmen, accelerating upgrade training time by 20%
- Administered assessments and proctored examinations to maximize the learning outcomes of participants and position them to realize institutional goals
- Cultivated a supportive learning environment as Subject Matter Expert for upgrade and medical training
- Evaluated course performance to inform improvements in both the Self Aid Buddy Care and TCCC classes by eliminating irrelevant content to increase the pass rate
- Maintained and analyzed student records/data within the education system to inform decision-making regarding class frequency and training resources.
United States Air Force
Surgical Trauma ICU Supervisor
01.2011 - 09.2017
Job overview
- Maintained optimal nurse-to-patient ratios and equipment manning through daily prioritization and resource allocation.
- Streamlined workflows by building schedules around key operations and ensuring proper staffing levels.
- Managed payroll for 23 civilian personnel.
- Developed a dedicated team of enlisted medics for patient emergencies across 3 units, implementing rotations for experience.
- Created insightful weekly turnover reports and logistical reports for determining equipment/supply needs.
- Serviced senior leadership with custom reports (turnover, logistics, budget, staffing) to identify improvements and address staffing needs.
- Tracked training currency for 32 personnel and civilian credential expirations.
- Provided key intelligence to support strategic planning.
- Fostered a motivated and fair working environment for a team of 9, utilizing progressive discipline and supporting goal development.
- Championed compliance with policies and procedures, advising colleagues for optimal efficiency.
- Leveraged mentorship and training opportunities to empower team members and achieve organizational goals.
- Organized the first "Ladies Night Out" event in Aviano AB, Italy, securing partnerships with 14 local businesses to provide women's health services and education.
United States Air Force
Aerospace Medical Technician
01.2009 - 01.2011
Education
University of Maryland Global Campus
MBA from Business Administration
09.2023
University of Arizona Global Campus
BA from Healthcare Administration
01.2015
Community College of The Air ForceMontgomery, AL
Associate of Science from Allied Health Sciences
05.2014
Skills
- Staff Management & Team Leadership
- Healthcare Administration
- Project & Program Management
- Training, Education & Mentorship
- Person-Centered Care & Clinical Support
- Administration Management
- Customer Service
- Time Management & Multitasking
- Communication (Verbal, Written, Interpersonal)
- Planning, Organization & Prioritization
- Critical Decision-making Under Duress
- Cross-functional Collaboration
- Records Management
- Document, Data & Records Management
- Process Analysis & Improvement
Accomplishments
Optimized Medical Processes: Created the medical process for civilians requesting the medical exam to join the military in Europe, reducing processing time by 48% across USAFE.
Demonstrated methodical and strategic thinking.
Enhanced Training Programs: Transformed core medical curricula to better align with the needs of newly enlisted Airmen, accelerating upgrade training time by 20%.
Showcased innovative and analytical skills. Improved Patient Care: Defined priorities and directed high-quality patient care for 560 personnel, ensuring readiness and compliance. Displayed empathetic and supportive leadership.
Affiliations
- Defense Health Agency
- United States Air Force
Timeline
Physical Evaluation Board Liaison (Case Manager)
United States Air Force
02.2023 - Current
Medical Standards Manager
United States Air Force
09.2019 - 01.2023
Director of Education and Training
United States Air Force
09.2017 - 07.2019
Surgical Trauma ICU Supervisor
United States Air Force
01.2011 - 09.2017
Aerospace Medical Technician
United States Air Force
01.2009 - 01.2011
University of Maryland Global Campus
MBA from Business Administration
University of Arizona Global Campus
BA from Healthcare Administration
Community College of The Air Force
Associate of Science from Allied Health Sciences