Danielle Cupoli
San Antonio,TX
Summary
Experienced Healthcare Administrator with over 16 years of expertise in patient care administration and service delivery planning. Proven track record in case management, quality checking, and patient administration. Demonstrates a balanced perspective and dependable nature, excelling in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Physical Evaluation Board Liaison (PEBLO)
United States Air Force Hanscom AFB
02.2023 - Current
- Serve as case manager and principal point of contact for affected Services Members throughout the medical separation/retirement process, providing information, assistance, and case status updates
- Build trusting relationships with patients to assist with mandatory documents, partnering with the VA to coordinate appointments and claims
- Bridge the gap between the VA, Service Members, and the Air Force to promote cohesive support/service implementation
- Create, track, and manage each Member's case and paperwork, quality checking documentation to maximize positive results
- Navigate and resolve instances of disagreement with medical discharge ratings, providing referrals to legal counsel.
Medical Standards Manager
United States Air Force
09.2019 - 01.2023
- Directed administration of high-quality patient care for 560 personnel, managing readiness requirements and medical clearances
- Created the medical process for civilians requesting the medical exam to join the military in Europe, reducing processing time by 48%
- Served as Patient Centered Medical Home team leader, promoting harmony to deliver high-quality, patient-centered care.
- Embedded clinical best practice at the heart of all patient care, performing nursing duties and leveraging insights to inform diagnoses and treatment plans.
- Analyzed and reported trends in medical compliance through weekly, monthly, and quarterly reports for 4,000 active duty members, presented to the Chief of Medicine, supervisors, and base leadership.
Director of Education and Training
United States Air Force
09.2017 - 07.2019
- Developed and tailored content for custom medical instruction programs, ensuring high-quality training for all personnel.
- Designed and delivered courses including EMT training, Basic Life Support, Self Aid Buddy Care, and TCCC programs.
- Transformed core medical curricula to align with the needs of newly enlisted Airmen, accelerating upgrade training time by 20%.
- Administered assessments and proctored examinations to maximize learning outcomes and institutional goals.
- Cultivated a supportive learning environment as Subject Matter Expert for upgrade and medical training.
Surgical Trauma ICU Manager
United States Air Force
01.2011 - 09.2017
- Directed operations to maintain optimal nurse-to-patient ratio and equipment manning, assigning duties and managing payroll for 23 civilians
- Streamlined workflows by building schedules around key operations and maintaining optimal staffing levels
- Promoted a motivated culture by managing a team of 9, leveraging progressive discipline and supporting development
- Tracked training currency of 32 personnel and civilian credentials/renewals/expirations
- Championed compliance and efficiency by implementing organizational policies, procedures, and directives.
Aerospace Medical Technician
United States Air Force
01.2009 - 01.2011
- Supported a cross-functional clinical team in providing high-quality patient support, managing key administrative functions
- Cultivated trusting patient relationships, facilitating educational initiatives and serving as a point of inquiry
- Maintained medical records and coded exams to enable proper clinic reimbursements
- Streamlined healthcare operations to drive efficiency and maintain organization in medical supply/equipment monitoring
- Provided empathetic emotional support to patients and families during challenging times, fostering a culture of compassion.
Education
MBA -
University of Maryland Global Campus
Baltimore, MD01.2023
Bachelor of Arts -
University of Arizona Global Campus
01.2015
Skills
- Proficiency in Microsoft Excel
- Financial Analysis
- Customer Service
- Healthcare compliance
- Problem-Solving
- Analytical Skills
- HIPAA Guidelines
- Records Management
- Interpersonal Communication
- Strategy Development
- Process Improvements
- Healthcare administration
Accomplishments
Optimized Medical Processes: Created the medical process for civilians requesting the medical exam to join the military in Europe, reducing processing time by 48% across USAFE. Demonstrated methodical and strategic thinking.
Enhanced Training Programs: Transformed core medical curricula to better align with the needs of newly enlisted Airmen, accelerating upgrade training time by 20%. Showcased innovative and analytical skills.
Improved Patient Care: Defined priorities and directed high-quality patient care for 560 personnel, ensuring readiness and compliance. Displayed empathetic and supportive leadership.
Affiliations
- Defense Health Agency
- United States Air Force
Timeline
Physical Evaluation Board Liaison (PEBLO)
United States Air Force Hanscom AFB
02.2023 - Current
Medical Standards Manager
United States Air Force
09.2019 - 01.2023
Director of Education and Training
United States Air Force
09.2017 - 07.2019
Surgical Trauma ICU Manager
United States Air Force
01.2011 - 09.2017
Aerospace Medical Technician
United States Air Force
01.2009 - 01.2011
MBA -
University of Maryland Global Campus
Bachelor of Arts -
University of Arizona Global Campus
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