Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Nicholas Alifano

Clifton Park,NY

Summary

Knowledgeable professional with many hours of game play and play testing in Magic the Gathering specifically. Eager to learn more and provide insight on game design in regards to play testing products designed within in the company. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Game Design position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Flipside Gaming
Clifton Park, NY
07.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Barista

Starbucks
Clifton Park, NY
03.2018 - 07.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Sales Associate

Joe Canal's Discount Liquor
Princeton, NJ
03.2017 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Bachelor of Arts - Vocal Performance

Rider University
Trenton, NJ

High School Diploma -

Shenendehowa High School
Clifton Park, NY
06.2015

Skills

  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Critical Thinking

Timeline

Customer Service Representative

Flipside Gaming
07.2021 - Current

Barista

Starbucks
03.2018 - 07.2021

Sales Associate

Joe Canal's Discount Liquor
03.2017 - 02.2018

Bachelor of Arts - Vocal Performance

Rider University

High School Diploma -

Shenendehowa High School

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Nicholas Alifano