Nicholas Andrle

• Installed, configured, upgraded, and troubleshot hardware components, including servers, PCs, and printers.
• Monitored system performance through various channels to ensure the availability of all services and systems to authorized users.
• Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
• Created detailed documentation of all configurations, processes and procedures related to the network environment.
• Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
• Coordinated with third-party providers on installation projects or service agreements.
• Worked independently while coordinating project work and support functions with other team members.
• Managed mobile devices with Intune.
• Implemented port security on all access layer switches to prevent unauthorized access to the internal network.
• Hands-on experience with Microsoft 365 administration tools.
• Excellent written and verbal communication skills.

Participated in a major core conversion project at a financial institution, providing end-to-end technical support, including:

• Networking setup, router installation, and DNS configuration
• Windows Print Server and application-side printing integration.
• Internal IT and end-user support during go-live and day-two operations.
• Developed comprehensive documentation, including disaster recovery procedures.

Led the migration of branch sites from static IP addressing to centralized DHCP management.

• Analyzed ARP tables to identify active IP addresses for creating DHCP reservations and exclusions.
• Documented IP-to-device mappings for network visibility and audit readiness.
• Configured branch switches to relay DHCP requests to a Windows DHCP server at the hub site.

• Tracked performance metrics related to digital campaigns using Google Analytics.
• Prepared detailed reports summarizing findings from analytics tools.