Nicholas Antunez
Philadelphia,PA
Summary
Dynamic IT professional with proven expertise in network and technical troubleshooting, honed at YouthBuild Philadelphia Charter School and through a personal home lab. Excelled in providing exceptional support, managing IT infrastructure transitions, and enhancing staff knowledge on security and networking. Skilled in network understanding and application support, demonstrating outstanding problem-solving abilities and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support/Help Desk Intern
YouthBuild Philadelphia Charter School
06.2024 - Current
- Swiftly solved problems and provided outstanding technical support to all users.
- Provisioned laptops for new users, meticulously installing the necessary software and configuring domain settings, while also providing exceptional support by addressing inquiries with professionalism and a positive attitude.
- Tasked to find a monitoring tool solution, built a test environment for Zabbix, and presented my findings.
- Successfully helped transition our IT infrastructure to a new building.
- Managed all inventory for all staff’s devices including laptops, cell phones, computers and monitors.
- Host an IT seminar called the 'Tech Bar' to further train our staff after school hours to learn more about security, threats, basics of networking, online safety, and more.
- Actively monitor our Cisco and Meraki networking devices.
- Use Windows AD and Google Workspace daily to manage users and group, organizational units, and to provision and onboard new users.
- Work and coordinate with various vendors across our IT infrastructure to ensure smooth operations.
- Maintained confidentiality while handling sensitive information pertaining to user accounts or company data during troubleshooting processes.
- Collaborated with IT team members to address complex technical issues, resulting in effective problem-solving.
- Coordinated with vendors for hardware repairs or replacements when necessary, ensuring minimal downtime for affected users.
Home Lab
Home Networking Lab
12.2022 - Current
- Built a home lab to gain hands-on experience with networking devices from a wide variety of vendors such as switches, routers, WAPs, firewalls, and more (Cisco, Unifi, Netgear, TPLink, PfSense).
- Learned to terminate and punch down twisted pairs behind patch panels and created straight through and crossover RJ-45s.
- Neatly organized power cords from PDU and all ethernet cables as well as labeled patch panel with corresponding devices.
- Configured local VoIP system using Cisco CME around my house
- Reconfigured decommissioned Synology Rackstation for media server, virtualization, and containerization.
- Home network is built entirely upon Unifi devices and configured VLANs (subnetting based off number of hosts) to isolate networks, firewall rules for inter-VLAN routing, port forwarding, dynamic DNS and routing VPN through the UDM Pro (Can hop clients or entire VLANs in and out of VPN tunnel).d patch panels and created straight through and crossover RJ-45s
Barback
Loco Pez
04.2021 - 05.2022
- I stocked liquors, made drinks, ran food, would ensure the bar was kept cleaned and sanitized, and provided outstanding customer service
Education
Bachelor of Science - Cybersecurity
American Public University
Charles Town, WV10.2024
High School Diploma -
Preparatory Charter High School
Philadelphia, PA06.2017
Skills
Certification
- Cisco Certified Support Technician Networking (CCST-Networking), 08/25/24
- Cisco Certified Network Associate (CCNA), Currently enrolled in courses
Timeline
IT Support/Help Desk Intern
YouthBuild Philadelphia Charter School
06.2024 - Current
Home Lab
Home Networking Lab
12.2022 - Current
Barback
Loco Pez
04.2021 - 05.2022
- Cisco Certified Support Technician Networking (CCST-Networking), 08/25/24
- Cisco Certified Network Associate (CCNA), Currently enrolled in courses
Bachelor of Science - Cybersecurity
American Public University
High School Diploma -
Preparatory Charter High School
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