Nicholas Astle
WEATHERFORD
Summary
Senior director of operations with proven expertise in supply chain management and team leadership. Demonstrates a servant leadership style that prioritizes employee engagement and customer satisfaction. Achieved significant improvements in operational efficiency and customer experience. A proven leader that achieves results.
Overview
24
24
years of professional experience
Work History
Senior Director of Operations
RH (Restoration Hardware)
Corte Madera
05.2002 - Current
- Established a customer service team, expanding from less than 10 to over 100 employees. Created industry-leading customer support standards and enhanced efficiency.
- Lead initiatives to enhance customer satisfaction through process improvements.
- Implemented supply chain systems to support operational metrics and elevate customer experience.
- Built cross-functional teams to enhance customer service and satisfaction throughout the Supply Chain Network.
- Established a customer service team, expanding from less than 10 to over 100 employees.
Created industry-leading customer support standards and enhanced efficiency. - Oversee 30% of the Home Delivery Network, which consisted of 8 internal locations in 6 states.
Education
Some College (No Degree) - Criminal Justice
San Joaquin Delta College
Stockton, CASkills
- Supply chain management
- Logistics management
- Process optimization
- Customer service management
- Team leadership
- Employee development
- Effective communication
- Conflict resolution
- Multitasking
Timeline
Senior Director of Operations
RH (Restoration Hardware)
05.2002 - Current
Some College (No Degree) - Criminal Justice
San Joaquin Delta College