Summary
Overview
Work History
Education
Skills
References
Timeline
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Nicholas Atkins

Stroudsburg,PA

Summary

Versatile IT Support Technician & Network Installer with a comprehensive skill set in troubleshooting, repairing, and maintaining a variety of equipment and systems. Proven expertise in diagnosing and resolving both hardware and software issues, ensuring optimal functionality and reliability.

Skilled in conducting preventive maintenance procedures and replacing defective components as necessary. Experienced in installing and configuring computer hardware, software, systems, networks, printers, and scanners. Adept at diagnosing hardware and software issues, identifying root causes, and recommending effective solutions. Experienced in providing technical support for network-related problems, performing regular maintenance on network components. Familiar with Ubiquiti network systems and proficient in Microsoft's suite of applications, enabling seamless integration and enhanced productivity.

Well-versed in diagnosing and resolving hardware and software faults with precision and efficiency, leveraging a comprehensive understanding of system architecture and troubleshooting methodologies. Proficient in conducting thorough analyses to identify root causes of technical issues, whether remotely or on-site, and implementing effective solutions to restore functionality promptly. Demonstrated ability to collaborate closely with end-users, IT teams, and vendors to address complex problems and minimize downtime, ensuring uninterrupted business operations and optimal user experience.

Known for proactive problem-solving and a customer-centric approach, dedicated to delivering innovative solutions that meet the evolving needs of the business. Committed to staying updated on emerging technologies and industry trends, continuously seeking opportunities to enhance operational efficiency and drive organizational success.

Overview

3
3
years of professional experience

Work History

IT Support Technician & Network Installer

Atkins Tech Solutions
Stroudsburg, PA
01.2021 - 01.2024
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Replaced defective components or parts as needed.
  • Installed and configured computer hardware, software, systems, networks, printers and scanners.
  • Diagnosed hardware and software issues to identify root cause and recommended solutions.
  • Provided technical support to users for network-related problems or inquiries.
  • Performed regular maintenance on all network components including routers, switches, firewalls and wireless access points.
  • Implemented data backup strategies to ensure data integrity and availability in the event of an outage or disaster recovery situation.
  • Researched emerging technologies related to networking infrastructure and implemented them when appropriate.
  • Tested LAN and WAN connections for proper functionality by running ping tests, traceroutes.
  • Coordinated with vendors for procurement of necessary equipment such as servers, routers.
  • Collaborated with other IT staff members in order to plan out future upgrades or changes that need to be made within the organization's IT infrastructure.
  • Assisted in troubleshooting complex network problems by working closely with other departments such as engineering or service providers.
  • Provided technical assistance to users by phone or in person.
  • Diagnosed and resolved hardware and software faults with desktop computers and laptops.
  • Set up new equipment for employees upon request.
  • Provided onsite technical support and troubleshooting for IT hardware and software issues.
  • Installed, configured, tested, maintained, monitored and troubleshot computer systems and network equipment.
  • Performed system upgrades including service packs, patches, hot fixes and security configurations.
  • Diagnosed hardware and software faults and resolved technical problems either remotely or on-site in a timely manner.
  • Repaired faulty components such as hard drives, memory modules, motherboards using appropriate tools and techniques.
  • Provided assistance to other technicians in resolving complex technical problems encountered during service calls.
  • Replaced defective parts or components with functional ones.
  • Assembled new systems according to customer specifications.
  • Performed troubleshooting to identify and resolve hardware-related issues.
  • Connected cables, peripherals and other devices to the system.
  • Tested peripheral devices such as printers, scanners, modems and routers for compatibility with the system.
  • Verified that all connections were secure and properly installed.
  • Assisted in setting up network environments including LAN and WAN configurations.

Education

GED -

Northhampton Community Colleges
Bethlehem, PA
10-2024

Skills

  • Troubleshooting
  • Hardware And Software Installation
  • Project Support
  • Tech-Savvy
  • Support Ticket Triage
  • Technical Solutions
  • System Tests
  • System Integration
  • Network Maintenance
  • Device Configuration

References

References available upon request.

Timeline

IT Support Technician & Network Installer

Atkins Tech Solutions
01.2021 - 01.2024

GED -

Northhampton Community Colleges
Nicholas Atkins