Nicholas Baillie
Beloit,OH
Summary
Proven leader and skilled HVAC Technician with a track record of enhancing customer satisfaction and reducing costs at NORTH SHORE HEATING AND COOLING. Expert in technical diagnostics and creative problem-solving, with a strong focus on achieving results through employee training and conflict resolution. Demonstrates exceptional decision-making capabilities and a customer service focus, driving significant improvements in service quality and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
SHIFT LEAD
O'Reilly Auto Parts
11.2021 - 10.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Responded to and resolved customer questions and concerns.
Building Maintenance Technician/Mechanic
DENTSPLY SIRNOA
09.2017 - 01.2019
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Improved building safety by conducting regular inspections and addressing potential hazards.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Handled basic plumbing repairs as well as more complex issue resolution tasks that required collaboration with licensed professionals.
- Served as on-call technician during off-hours periods, addressing urgent issues promptly to minimize disruptions to tenants'' daily routines.
- Performed seasonal tasks such as snow removal or landscaping duties, keeping the property looking its best yearround.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Utilized diagnostic tools and equipment to identify the root cause of maintenance issues, streamlining the repair process for improved efficiency.
- Maintained facility to foster clean environment free from litter, dust, and pollutants.
- Updated record-keeping systems, enabling more accurate tracking of maintenance activities over time.
- Reduced downtime for critical equipment by performing routine maintenance and repairs.
- Drove compliance with regulations, building codes, and health and safety standards.
- Followed preventive maintenance schedule to support building systems functionality.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
HVAC Technician
NORTH SHORE HEATING AND COOLING
03.2016 - 08.2017
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Worked overtime, holidays and weekends to accommodate company needs.
Building Maintenance Trainee/HVAC Technician
Abbott Laboratories Limited
03.2015 - 02.2016
- Kept accurate records of all completed work orders, ensuring transparency in reporting progress to supervisors or property managers.
- Maintained clean and safe working environments by performing regular cleaning tasks, ensuring a pleasant atmosphere for building occupants.
- Assisted in plumbing repairs, contributing to efficient water usage and preventing leaks.
- Conducted preventative maintenance tasks on equipment, extending their lifespan and reducing repair costs.
- Reduced energy costs by implementing eco-friendly practices such as installing LED lighting and using energy-efficient appliances.
- Enhanced security measures by promptly addressing broken locks or access control issues.
- Collaborated with other maintenance staff to complete projects efficiently and effectively.
- Participated in ongoing training opportunities to stay current on industry best practices.
- Maximized efficiency by maintaining an organized inventory of tools, equipment, and supplies.
- Assisted in the maintenance of HVAC systems for optimal indoor air quality and temperature control.
- Assisted in fire safety procedures, including testing alarms and inspecting extinguishers regularly.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed preventive maintenance schedule to support building systems functionality.
HVAC Technician
Althoff
03.2014 - 06.2015
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Filled out detailed work orders for each job completed.
Auto Body Technician
Carnica
02.2009 - 03.2011
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
Education
CERTIFICATION - HVAC Installation And Repair
ETI School of Skilled Trades
Automotive-Body Technology
College of Lake County
06.2026
No Degree - PLC PROGRAMING
Oakton Community College
03.2018
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Sales proficiency
- Technical knowledge
- Positive Attitude
- Cash Handling
- Problem-Solving
- Creative Problem-Solving
- Team Supervision
- Flexible Schedule
- Sales and Upselling
Timeline
SHIFT LEAD
O'Reilly Auto Parts
11.2021 - 10.2022
Building Maintenance Technician/Mechanic
DENTSPLY SIRNOA
09.2017 - 01.2019
HVAC Technician
NORTH SHORE HEATING AND COOLING
03.2016 - 08.2017
Building Maintenance Trainee/HVAC Technician
Abbott Laboratories Limited
03.2015 - 02.2016
HVAC Technician
Althoff
03.2014 - 06.2015
Auto Body Technician
Carnica
02.2009 - 03.2011
CERTIFICATION - HVAC Installation And Repair
ETI School of Skilled Trades
Automotive-Body Technology
College of Lake County
No Degree - PLC PROGRAMING
Oakton Community College
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