Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Baran

Ft. Pierce,FL

Summary

Dedicated and personable customer service professional with experience in sales, social media support, and retail. Recognized for delivering outstanding customer service, resolving customer issues with efficiency, and fostering strong relationships. Skilled at communication, problem-solving, and teamwork, with a proven track record of meeting and exceeding performance goals.

Overview

7
7
years of professional experience

Work History

Sales Representative

Conduent
04.2024 - 07.2025
  • Handle high-volume inbound calls, assisting customers with orders, billing, and product inquiries.
  • Provide constructive feedback to peers to improve overall customer experience.
  • Consistently meet sales goals by promoting products and services tailored to customer needs, allowing for higher percentage of sales.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Managed approximately 45-60 calls from customers per day.

Social Media Specialist

Startek Inc.
09.2021 - 04.2024
  • Managed customer interactions across social media platforms, responding quickly and professionally.
  • Documented customer concerns and complaints while ensuring compliance with company policies.
  • Earned recognition as Employee of the Week and Employee of the Month multiple times.
  • Effectively balanced high-volume workload while meeting strict deadlines.
  • Completed over 6 tickets per hour while the goal was only 4.

Shoe Associate

Bealls Inc.
01.2019 - 05.2021
  • Assisted customers in selecting merchandise to fit their style, needs, and budget.
  • Delivered fast, friendly service to multiple customers simultaneously in a high-traffic retail environment.
  • Maintained an organized and visually appealing sales floor to enhance the shopping experience.

Education

Associate of Science - IT/NA

Southeastern College
Greenacres, FL
05-2015

Skills

  • Customer Service and Support
  • Conflict Resolution & Problem Solving
  • Relationship Building & Communication
  • Sales & Upselling Techniques
  • Team Collaboration
  • Multitasking & Task Prioritization
  • Adaptability & Quick Learning

Timeline

Sales Representative

Conduent
04.2024 - 07.2025

Social Media Specialist

Startek Inc.
09.2021 - 04.2024

Shoe Associate

Bealls Inc.
01.2019 - 05.2021

Associate of Science - IT/NA

Southeastern College

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