Nicholas Barbato
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Southwick's Zoo
04.2022 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Car Detailer
C&N Detailing
07.2024 - 08.2024
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Provided exceptional customer service and addressed customer inquiries.
- Applied protective agents, including sealants, to protect surfaces.
Assistant
Matt's on Mendon
06.2020 - 04.2022
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
Associate of Applied Science - Fire Sciences / EMT
Quinsigamond Community College
Worcester, MA05-2026
High School Diploma -
Norfolk County Agricultural High School
Walpole, MA05-2024
Skills
- Workload management
- Customer service
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Professionalism and courtesy
- Problem-solving skills
- Quick learner
Certification
- OSHA 40
- OSHA 10
- ICS 700
- S-190
- L-180
Timeline
Car Detailer
C&N Detailing
07.2024 - 08.2024
Team Leader Manager
Southwick's Zoo
04.2022 - Current
Assistant
Matt's on Mendon
06.2020 - 04.2022
Associate of Applied Science - Fire Sciences / EMT
Quinsigamond Community College
High School Diploma -
Norfolk County Agricultural High School
Similar Profiles
CJ GuidoCJ Guido
Food and Beverage Employee at Southwick's ZooFood and Beverage Employee at Southwick's Zoo
Dylan HaugheyDylan Haughey
Large Animal Care Internship at Lehigh Valley ZooLarge Animal Care Internship at Lehigh Valley Zoo
Robert GunnellRobert Gunnell
Dock Hand at Southwick's MarinaDock Hand at Southwick's Marina
Nicholas PenaNicholas Pena
Team Leader Manager at EtechTeam Leader Manager at Etech
Mohammad AbdelalMohammad Abdelal
Team Leader Manager at Together – معًا | Mental Health Innovation HubTeam Leader Manager at Together – معًا | Mental Health Innovation Hub