Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Barbato

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Leader Manager

Southwick's Zoo
04.2022 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Assisted customers by answering questions and fulfilling requests.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Car Detailer

C&N Detailing
07.2024 - 08.2024
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Provided exceptional customer service and addressed customer inquiries.
  • Applied protective agents, including sealants, to protect surfaces.

Assistant

Matt's on Mendon
06.2020 - 04.2022
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Education

Associate of Applied Science - Fire Sciences / EMT

Quinsigamond Community College
Worcester, MA
05-2026

High School Diploma -

Norfolk County Agricultural High School
Walpole, MA
05-2024

Skills

  • Workload management
  • Customer service
  • Work ethic and integrity
  • Cash handling
  • Cleaning and sanitizing
  • Professionalism and courtesy
  • Problem-solving skills
  • Quick learner

Certification

  • OSHA 40
  • OSHA 10
  • ICS 700
  • S-190
  • L-180

Timeline

Car Detailer

C&N Detailing
07.2024 - 08.2024

Team Leader Manager

Southwick's Zoo
04.2022 - Current

Assistant

Matt's on Mendon
06.2020 - 04.2022

Associate of Applied Science - Fire Sciences / EMT

Quinsigamond Community College

High School Diploma -

Norfolk County Agricultural High School

Similar Profiles

CREATE PROFILE
Nicholas Barbato