Nicholas Belchunas
Trenton
Summary
Knowledgeable Manager with solid background in supervising floor operations and ensuring smooth workflow. Proven track record of enhancing team productivity and maintaining high standards of customer service. Demonstrated leadership and problem-solving skills in managing daily tasks and resolving issues promptly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Floor Supervisor
McDonald's
10.2024 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
Crew Trainer
McDonald's
08.2021 - 10.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Mentored junior employees to improve performance, food safety, and customer service.
Floor Supervisor
McDonald's
12.2020 - 08.2021
Crew Trainer
McDonald's
07.2017 - 12.2020
Education
Associate of Applied Science - Computer Aided Design
Schoolcraft College
Livonia, MI07-2029
Skills
- Customer satisfaction
- Effective Team Leadership
- Customer relations
- Effective Task Delegation
- Staff coaching
- Employee motivation
- POS systems operations
Certification
ServSafe Certified - January 2021 - January 2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Floor Supervisor
McDonald's
10.2024 - Current
Crew Trainer
McDonald's
08.2021 - 10.2024
Floor Supervisor
McDonald's
12.2020 - 08.2021
Crew Trainer
McDonald's
07.2017 - 12.2020
Associate of Applied Science - Computer Aided Design
Schoolcraft College
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