Nicholas Bivens
Electrostatic Discharge-Tech
Nampa,ID
Summary
Adaptable Equipment Coordinator with 2 years of experience. Committed to running an efficient facility with working and clean equipment. Adept at planning for large events, repairing equipment and organizing storage areas efficiently. Hardworking and passionate with strong organizational skills eager to help the team achieve company goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Electrostatic Discharge Tech
WGN-STAR/Micron
Boise City, OK
2023.10 - Current
- Safeguarded sensitive avionics equipment by
adhering to strict electrostatic discharge
prevention protocols during maintenance
procedures. - Implemented best practices in soldering,
crimping, connecting wires safely while
maintaining high-quality standards. - Achieved cost savings through effective resource
management and waste reduction strategies. - Created documents that detail our processes
and guidelines. These documents are distributed
to various international sites ensuring consistency
and clarity in our global operations. - Ensured compliance with regulatory requirements
by performing regular audits and staying
up-to-date on industry standards. - Developed and managed schedules for optimal
resource allocation, maximizing overall efficiency.
Equipment Coordinator
Amazon BOI2
Nampa, ID
11.2020 - Current
- Reduced support tickets through proactive
maintenance of hardware, software, and
systems. - Diagnosed complex technical problems, saving
time and resources by providing effective solutions quickly. - Managed IT asset inventory efficiently, ensuring
accurate tracking and timely replacement or
upgrades as needed. - Used ticketing systems to manage and process
support actions and requests. - Tested new software and hardware prior to
deployment. - Broke down and evaluated user problems, using
test scripts, personal expertise, and probing
questions. - Configured hardware, devices, and software to
set up work stations for employees. - Installed and configured operating systems and
applications. - Reduced manual workload by automating
repetitive tasks through macros and scripts.
IT Technician
Outstanding Computer Repair
Baker City, OR
08.2018 - 11.2020
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Imaged and prepared new computers for integration into company networks and systems.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured systems according to prescribed software and hardware frameworks.
- Assisted computer users with technical issues remotely and at workstations.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
Baker High School
Baker City, OR 06.2012 - 08.2016
Skills
Customer service
Equipment Maintenance
Inventory oversight
Project Management (50k this year in projects)
Problem-solving skills
Microsoft Office proficiency
Timeline
Electrostatic Discharge Tech
WGN-STAR/Micron
2023.10 - Current
Equipment Coordinator
Amazon BOI2
11.2020 - Current
IT Technician
Outstanding Computer Repair
08.2018 - 11.2020
High School Diploma -
Baker High School
06.2012 - 08.2016