Nicholas Bohannan
Clermont
Summary
Dedicated professional committed to enhancing customer satisfaction through high-quality service delivery. Proven track record of exceeding expectations and embracing increased responsibilities. Strong focus on continuous improvement and operational excellence.
Overview
12
12
years of professional experience
Work History
Sr Digital Relationship Banker
Climate First Bank
St. Petersburg
08.2022 - Current
- Identified customer needs through conversations to recommend personalized banking products.
- Cultivated strong customer relationships by providing tailored banking solutions that addressed individual needs.
- Leveraged banking technology platforms to optimize operations and improve client experiences.
- Trained and mentored new associates during onboarding to ensure effective integration into the team.
WC FL Claims Assistant
PUBLIX
Winter Garden
01.2021 - 07.2022
- Scheduled appointments for Miami Division Lost Time and Medical Only Adjusters, communicated with associates, processed correspondence, drafted memos, and analyzed records to support claims processing.
- Processed claims by gathering necessary documentation and verifying information.
- Communicated with customers to explain claim procedures and requirements.
- Coordinated with internal departments to resolve claim issues efficiently.
Grocery Team Leader
PUBLIX
Winter Garden
06.2019 - 12.2020
- Directed team of 22 associates in grocery department to improve service levels and streamline operations.
- Managed forecasting and inventory levels, ensuring optimal stock availability while reducing spoilage.
- Oversaw weekly updates of sales floor prices and product placements, aligning with sales targets to maximize revenue.
- Trained staff on store opening and closing procedures, emphasizing safety protocols.
Supervisor – Attractions & Entrance Operations
UNIVERSAL ORLANDO RESORT
Orlando
09.2015 - 09.2019
- Directed team of 210 in attractions and entrance operations, ensuring smooth execution of services.
- Oversaw daily operations to optimize staffing, manage crowd control, and uphold guest service standards.
- Addressed operational and guest issues as primary contact for team members, facilitating timely resolutions.
- Conducted new hire training and ensured completion of training plans through scheduled sessions.
- Redesigned training materials using Microsoft Office to improve program effectiveness.
Shift Supervisor - Food & Beverage
UNIVERSAL ORLANDO RESORT
Orlando
02.2014 - 08.2015
- Joined opening team as shift supervisor at Starbucks location in Universal's Islands of Adventure, facilitating smooth launch and operational readiness.
- Executed daily operational duties for opening and closing, overseeing inventory management and cash handling to ensure seamless service.
- Managed $10,000 safe, ensuring accurate change provision and conducting regular audits to maintain financial integrity.
- Developed and implemented FIFO systems, reducing food waste and minimizing team member incidents.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL01-2016
Skills
- Digital banking solutions
- Customer relationship management
- Customer engagement strategies
- Financial analysis
- Risk assessment
- Compliance knowledge
Timeline
Sr Digital Relationship Banker
Climate First Bank
08.2022 - Current
WC FL Claims Assistant
PUBLIX
01.2021 - 07.2022
Grocery Team Leader
PUBLIX
06.2019 - 12.2020
Supervisor – Attractions & Entrance Operations
UNIVERSAL ORLANDO RESORT
09.2015 - 09.2019
Shift Supervisor - Food & Beverage
UNIVERSAL ORLANDO RESORT
02.2014 - 08.2015
Bachelor of Science - Hospitality Management
University of Central Florida