Nicholas Bolt
Kent City,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
GREENMARK EQUIPMENT
10.2021 - Current
- Quotes, Sells, and manages customer & internal repairs.
- Marketing services to community for boosting shop revenue
- Direct Supervision of a department of 20.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Maintains current knowledge of financing options to assist customers with securing the funds to pay for Services performed in shop.
- Creates annual Service Department goals and budget in alignment with the organization's financial and operational objectives
- Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
- Coordinates customer clinics, field days, and related promotional events
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Manages recruiting, staffing and employee development activities for employees reporting to this position
- Maintains knowledge of John Deere and competitive products
- Follows all safety rules and regulations in performing work assignments
- Holds a 12 month rolling survey customer satisfaction score of 96%
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased shop net income by 60% over a 12 month period
- Built trust and relationships with Customers & team members
- Excellent recruiter of talent
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Fleet Maintenance Supervisor
Republic Services
03.2019 - 10.2021
- Oversees the day-to-day operations of employees in the maintenance shop.
- Coordinates and supervises all maintenance work and repairs, and monitors progress and quality.
- Review's driver repairs and other maintenance requests and prepares work order documents.
- Performs mechanical duties as needed.
- Monitors inventory of replacement parts and restocks as needed.
- Oversees personnel including coaching, training, evaluating employee performance, and conducting disciplinary action as needed. Provides input into termination, compensation, and promotion decisions.
- Interprets and ensures consistent application of organizational policies and safety regulations.
- Creates and submits reports as necessary.
- Direct supervision of 11 full-time employees including: mechanics, technicians, clerks.
- Monitor and manage a budget for a fleet of 60+ Pieces of equipment.
- Excellent Knowledge of Dossier and fleet oversight tools.
Automotive Technician-shop Foreman
Jaguar Land Rover - Peacock Automotive & The Sharpe Collection
09.2016 - 02.2019
- Level 3 Jaguar Land Rover Certified Technician
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Dispatcher of all Jaguar and Land Rover repair orders
- Responsible for shop workflow
- Tasked with the responsibility for increasing CSI and Fix Right the First time shop wide
- Managed a team of 4 Technicians
- Factory trained for all new MY 2017-2018 vehicles (Range Rover Velar, Land Rover Discovery, Jaguar F-Pace)
- Kept accountable for organizing and inventorying Dealership, owned special tools quarterly
- Conducted factory services on a wide range of Jaguar & Land Rover models
- Performed repairs and service requests according to work orders
- Conducted detailed inspections on each vehicle to enter the shop, ensuring safety for owner and notifying for services needed.
Heavy Diesel Mechanic
U.S. ARMY
10.2010 - 11.2016
- Supervised and conducted scheduled maintenance a large variety of military wheeled vehicles and equipment
- Enhanced equipment reliability by performing routine maintenance and repairs on heavy diesel machinery.
- Trained and conducted unscheduled maintenance on a wide range of military equipment
- Troubleshot electrical systems using diagnostic tools such as multimeters, oscilloscopes, or specialized software.
- Skilled in pneumatics equipment/system repair
- Performed repairs and service requests according to work orders
- Processed paperwork and prepared invoices for services provided
- Supervised and managed $10 Million dollars' worth specialty tools and highly sensitive equipment Resulting in zero loss over 6-year period
- Expertly managed development of a scheduled services program. Awarded Army Commendation Medal for efficiency and accuracy
- Fabricated equipment and parts as necessary
- Prepared purchase orders for parts equipment and supplies
- Operated Military Vehicles in excess of 10 tons
- Organized and executed an Environmental Compliance program
Warehouse Material Handler
ENCORE FLORAL MARKETING
08.2009 - 10.2010
- Trained in a fast-paced environment
- Prepared fragile products for shipment
- Stocked production floor with material essential for maximum productivity
- Worked with automated machines and sensors to fulfill the orders
Lifeguard
KENT CITY COMMUNITY POOL
06.2008 - 10.2010
- Trained in CPR/first responder
- Worked with safety equipment
- Assisted in maintaining pool and recreation areas
- Supervised and assisted with instructional programs
- Monitored pool area for violations and potential hazardous situations
Education
No Degree - Business Management
University of Phoenix
Tempe, AZHigh School Diploma -
Kent City High School
Kent City, MI01-2009
Skills
- Problem-solving
- Customer service
- Reliable and responsible
- Positive attitude
- Goal oriented
- Team leadership
- Relationship building
Certification
- Maxwell Leadership Certified - 2023
- Leadership Fundamentals, Republic Services - 2020
- US Army Basic Leaders Course Training - 2015
Timeline
Service Manager
GREENMARK EQUIPMENT
10.2021 - Current
Fleet Maintenance Supervisor
Republic Services
03.2019 - 10.2021
Automotive Technician-shop Foreman
Jaguar Land Rover - Peacock Automotive & The Sharpe Collection
09.2016 - 02.2019
Heavy Diesel Mechanic
U.S. ARMY
10.2010 - 11.2016
Warehouse Material Handler
ENCORE FLORAL MARKETING
08.2009 - 10.2010
Lifeguard
KENT CITY COMMUNITY POOL
06.2008 - 10.2010
No Degree - Business Management
University of Phoenix
High School Diploma -
Kent City High School
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