Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Nicholas Borrink

Omaha,Nebraska

Summary

Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.

Overview

11
11
years of professional experience

Work History

Used Gun Outfitter

Cabela's
La Vista, NE
10.2023 - Current
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Processed transactions using a point-of-sale system.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Store Manager

GameStop
Omaha, Nebraska
02.2022 - 10.2022
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Resolved customer complaints in a timely manner.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Updated and maintained store signage and displays.
  • Performed regular price checks to ensure competitive pricing.
  • Maintained accurate records of employee performance reviews.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Garden Associate

Walmart
Omaha, NE
01.2021 - 01.2022
  • Recommended, selected and helped locate or obtain merchandise for customers.
  • Participated in seasonal promotions by setting up special displays within the store's garden area.
  • Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Bagged or packaged purchases and wrapped gifts.
  • Trained new staff members on proper usage of equipment used in maintaining outdoor gardens.

Senior Game Advisor

GameStop
Omaha, Nebraska
11.2019 - 10.2021
  • Developed strategies to increase sales of games and other related merchandise.
  • Met strict deadlines for on-schedule game delivery by leveraging time management, team leadership and task prioritization skills.
  • Organized thorough testing to verify playability against technical and user parameters.
  • Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
  • Counted money in registers after final shifts and reported on daily earnings to managers.
  • Demonstrated strong communication skills while interacting with customers in person or via phone calls.
  • Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing.

Sales Associate

Stella's Belle Specialty Shoppe
Omaha, Nebraska
05.2018 - 03.2019
  • Collected payments and provided accurate change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Bagged or packaged purchases and wrapped gifts.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Cashier

Home Depot
Omaha, Nebraska
11.2014 - 11.2016
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Courtesy Clerk

Baker's Supermarkets Inc
Omaha, Nebraska
06.2013 - 11.2013
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Processed returns and exchanges according to company policy.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.

Education

High School Diploma -

Omaha North Magnet High School
Omaha, NE
05.2013

Some College (No Degree) - Gunsmithing

Sonoran Desert Institute
Scottsdale, AZ

Skills

  • Money Handling
  • Order Processing
  • Regulatory Compliance
  • Loss Prevention
  • Suggestive Selling
  • Customer Service
  • Display Setup
  • Customer Needs Assessment
  • Cash Register Operation
  • Retail Store Operations
  • Conflict Resolution
  • Sales Expertise
  • Cash Handling
  • Retail Sales
  • Time Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Store Opening and Closing

Affiliations

  • Shooting
  • gunsmithing
  • hiking

Accomplishments

  • Eagle Scout

Timeline

Used Gun Outfitter

Cabela's
10.2023 - Current

Store Manager

GameStop
02.2022 - 10.2022

Garden Associate

Walmart
01.2021 - 01.2022

Senior Game Advisor

GameStop
11.2019 - 10.2021

Sales Associate

Stella's Belle Specialty Shoppe
05.2018 - 03.2019

Cashier

Home Depot
11.2014 - 11.2016

Courtesy Clerk

Baker's Supermarkets Inc
06.2013 - 11.2013

High School Diploma -

Omaha North Magnet High School

Some College (No Degree) - Gunsmithing

Sonoran Desert Institute

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Nicholas Borrink