Nicholas Boss
Holbrook,NY
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Endeavor Airlines
02.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
Front Desk Agent
Marriott International, Inc.
02.2023 - 02.2024
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Ambulance Driver
South Country Ambulance
09.2017 - Current
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Assisted patients onto ambulance gurney and with transfer into ambulance.
- Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
- Administered first aid such as bandaging, splinting and oxygen support.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Overall answer the call to 911 Medical Emergency's to volunteer and help the community.
Music Manager
Live Action Management
09.2021 - 03.2023
- Work with Talent and handle emails, phone calls, and video calls.
- Receive Branding Deals for Music Artists.
- Book Music Venues for Music Artists and check analytics to see where to get Music Venues.
- Keep connected with Music Producer to make sure music is being heard across the country.
Police Communications Dispatcher
Ocean Beach Police
08.2018 - 09.2019
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Substitute Police Dispatcher for call-outs during the summer season.
Security Supervisor
Titan Global LLC
09.2015 - 10.2021
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Collaborated with management to develop security policies and procedures.
Restaurant Host
Karvers Grille
10.2016 - 08.2017
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Lifeguard Supervisor
Splish Splash Water Park
05.2014 - 08.2015
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
- Scheduled forty lifeguards to provide adequate coverage of pool areas during operating hours.
Education
High School Diploma -
Sachem High School East
Farmingville, NY06.2015
Skills
- Front Office Support
- Safety and Security Procedures
- Strategic Planning
- Team Leadership
- Security Team Management
- CPR Certification
Accomplishments
- Top First Responder Award from Suffolk County Clerk from South Country Ambulance
- Top First Responder Award from Brookhaven Superintendent of Highway
- Top First Responder Award from Suffolk County Legislature
- Top First Responder Award from New York State Senator Dean Murrey
- Top First Responder Award from Member of Congress Andrew R. Garbarino
- Top First Responder Award from New York State Assembly
- Top First Responder Award from Suffolk County Legislator 3rd District James F Mazzarella
- Top First Responder Award from Village of Bellport
- Proclamation from Suffolk County Legislator Chad Lennon for being Top Responder
- Certificate Top Responder from Brookhaven Town Board
- Proclamation Award from County Executive Edward Romaine
- South Country Ambulance Award Top Responder
Certification
- EVOC - Emergency Vehicle Operators Course
- CFR - Certified First Responder
Timeline
Flight Attendant
Endeavor Airlines
02.2024 - Current
Front Desk Agent
Marriott International, Inc.
02.2023 - 02.2024
Music Manager
Live Action Management
09.2021 - 03.2023
Police Communications Dispatcher
Ocean Beach Police
08.2018 - 09.2019
Ambulance Driver
South Country Ambulance
09.2017 - Current
Restaurant Host
Karvers Grille
10.2016 - 08.2017
Security Supervisor
Titan Global LLC
09.2015 - 10.2021
Lifeguard Supervisor
Splish Splash Water Park
05.2014 - 08.2015
High School Diploma -
Sachem High School East
- EVOC - Emergency Vehicle Operators Course
- CFR - Certified First Responder
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