Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Broughton

Kingman,AZ

Summary

Dynamic leader and skilled trainer with proven expertise in customer service and workplace safety honed at McDonald's. Excelled in coaching and mentoring, enhancing team performance and food safety standards. Demonstrated exceptional team leadership and supervision, significantly improving operational efficiency. Renowned for developing comprehensive training programs, embodying a results-driven approach with a blend of hard and soft skills. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's
07.2023 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Mentored junior employees to improve performance, food safety, and customer service.

Bay Attendant

Blue Beacon
08.2022 - 10.2022
  • Received positive feedback from customers for providing pleasant experiences at the facility consistently.
  • Enhanced customer satisfaction by efficiently completing vehicle cleaning tasks in a timely manner.
  • Optimized time management with multitasking abilities while servicing multiple vehicles simultaneously.

Cart Associate

Walmart
06.2021 - 05.2022
  • Upheld company policies regarding cart usage, monitoring patron activity to prevent theft or misuse.
  • Ensured store safety by promptly addressing any spills or hazards in the cart storage areas.
  • Collaborated with fellow associates to ensure efficient coverage of cart retrieval duties throughout the day.
  • Maximized available carts for customers with timely retrieval from the parking lot and surrounding areas.

Education

High School Diploma -

Kingman High School
Kingman, AZ
05.2022

Skills

  • Customer Service
  • Employee Training
  • Cash Handling
  • Team Leadership
  • Workplace Safety
  • Safe Food Handling

Timeline

Crew Trainer

McDonald's
07.2023 - Current

Bay Attendant

Blue Beacon
08.2022 - 10.2022

Cart Associate

Walmart
06.2021 - 05.2022

High School Diploma -

Kingman High School
Nicholas Broughton