Nicholas Campbell
San Jose,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience inthe customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
Work History
Club Pride Supervisor
CITY SPORTS
San Jose, CA
05.2016 - 01.2017
- Started as a Janitor: in charge of shipments and gym cleanliness.
- Promoted to Lead Janitor: duties were keeping the gym clean, keeping up with building maintenance, as well as help work front desk.
- Promoted to Club Pride Supervisor: Help answer phones and questions with member in a timely manner, order club supplies, tell janitors what to clean, as well as cleaning the gym, and doing all building maintenance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Front Desk Membership Advisor
JCC Of Los Gatos
Los Gatos, CA
03.2017 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Managed opening and closing procedures of the facility.
Barber
V's Barbershop
San Jose, CA
10.2019 - 03.2020
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Barber
Self-employeed
San Jose, CA
03.2020 - 10.2024
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Visited client's homes to give them a personal at-home haircut experience.
Front Desk Membership Advisor
JCC Of Los Gatos
Los Gatos, CA
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Managed opening and closing procedures of the facility.
Education
Certificate of Course Completion - Emergency Medical Technician
South Bay Public Safety Academy
San Jose, CA05.2024
Barber License -
The Barber Academy
San Jose, CA10.2019
High School Diploma -
Branham High School
San Jose, CA06.2015
Skills
- Sales
- Member relations
- Supervising
- Customer service focus
- Customer safety
- Cleaning and sanitation
Accomplishments
NREMT Register EMT
- EMT ID: 7950-4908-5518
Licensed Barber
Timeline
Front Desk Membership Advisor
JCC Of Los Gatos
10.2023 - Current
Barber
Self-employeed
03.2020 - 10.2024
Barber
V's Barbershop
10.2019 - 03.2020
Front Desk Membership Advisor
JCC Of Los Gatos
03.2017 - 10.2019
Club Pride Supervisor
CITY SPORTS
05.2016 - 01.2017
Certificate of Course Completion - Emergency Medical Technician
South Bay Public Safety Academy
Barber License -
The Barber Academy
High School Diploma -
Branham High School