Isabelle Nicolaus
Gilbert,AZ
Summary
Strong background in customer service and sales. Always strive to guarantee customer satisfaction. Dedicated customer service professional with experience in retail settings selling all types of products, and demonstrating profound ability consistently to exceed sales goals. Strong foundation in retail marketing processes and superior problem-solving skills. Ability to organize and manage data quickly to respond efficiently to customer inquiries.
Overview
32
32
years of professional experience
Work History
Player’s Club Supervisor
Gila River Casino
08.2022 - Current
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Customer Service
The Green Bar
07.2019 - 07.2022
- Help food preparation, cashier (pos system), customer service
- Assists customers order food.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Customer Sales Lead
Kona Ice
07.2015 - 07.2019
- Used strong communication and relationship-building abilities to build customer trust and seek out sales opportunities
- Run Kona ice truck at events
- Pos system
- Sales.
Manager's Assistant
Spirit store
09.2015 - 10.2015
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered
- Ensured all customers received friendly, quick, and efficient service
- Maintained focus on driving sales
- Cashier.
Customer Service Specialist
Extreme Events
01.1994 - 01.2015
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Recommended products and services to members and educated customers about relevant offerings
- Communicated with clients over various platforms such as phone, email, web portal, and chat
- Returned customer calls, responding to inquiries and complaints effectively
- Responded to questions and followed up on customer interactions.
Distribution Manager
Arizona Republic
01.1995 - 01.1999
- Managed daily plan effectively to consistently exceed expectations for productivity and accuracy
- Oversaw day-to-day warehouse operations, including freight, returns, and receiving
- Lead and developed warehouse team to deliver unparalleled customer service
- Worked with drivers, sales teams, and logistics personnel to effectively resolve customer delivery issues
- Collaborated closely with logistics team to stay on top of related requirements such as driver availability, equipment maintenance, and routing issues
- Coordinated customers' contracts and arranged timely shipments to meet delivery targets
- Monitored vehicles and employee activities to maximize team safety
- Checked into customer complaints and resolved problems to maximize satisfaction and loyalty.
Sales Associate
Mesa Tribune
01.1992 - 01.1995
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Welcomed guests and offered quick assistance to handle diverse needs
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits
- Planned efficient sales routes to maximize the number of customers served and incoming revenue.
Education
High School Diploma -
Gilbert Highschool
Gilbert, AZSkills
- Customer service
- Sales
- Customer interaction
- POS System
- Written Communication
- Customer consulting
- Product knowledge
- Upselling and cross-selling
- Client communication
- Product sales
- Guest Relations
Timeline
Player’s Club Supervisor
Gila River Casino
08.2022 - Current
Customer Service
The Green Bar
07.2019 - 07.2022
Manager's Assistant
Spirit store
09.2015 - 10.2015
Customer Sales Lead
Kona Ice
07.2015 - 07.2019
Distribution Manager
Arizona Republic
01.1995 - 01.1999
Customer Service Specialist
Extreme Events
01.1994 - 01.2015
Sales Associate
Mesa Tribune
01.1992 - 01.1995
High School Diploma -
Gilbert Highschool
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