- Participate in triathlon and endurance racing, as recreational activities to maintain physical fitness
- I enjoy cooking for friends and family gatherings
Nicholas Canada
Charlottesville,VA
Summary
Healthcare IT professional with 6+ years of experience in system configuration, client implementation, and workflow documentation across multiple healthcare platforms. Proven track record in employee health software management, client support, and cross-functional team leadership. Currently leading specialty application team at a major academic medical center with expertise in NetHealth/Agility occupational health systems, Epic integrations, and cloud-based healthcare solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior IT Analyst & Team Lead
University of Virginia Health – Medical Center
03.2022 - Current
- Lead configuration and maintenance of NetHealth Occupational Health Employee Health system (Agility/STIX) serving multiple UVA Health facilities
- Managed enterprise migration from on-premise Agility to vendor-hosted Agility Cloud SaaS solution, ensuring seamless transition for all stakeholders
- Led multi-phase project to onboard 3 Employee Occupational Health Clinics to centralized Agility Cloud instance, coordinating requirements gathering and implementation
- Provide ongoing support for complex healthcare application issues using Service Now
- Conduct systems analysis and discovery sessions with clinical stakeholders to optimize platform features and workflows
- Deliver training and documentation to end-users on system functionality and best practices
- Monitor and support bi-directional SFTP integrations between Agility Cloud and Oracle HCM/Workday HR systems
- Lead deployment of NetHealth Employee Portal module across UVA Community Health organization
- Lead deployment of NetHealth Mobile Immunization Tracker module across Community Health locations
- Manage ticket assignment and delegation for specialty applications team
- Offer input for complex documents to support client-ready final versions.
- Lead vendor relationship management and technical escalations
- Coordinate testing activities and quality assurance for all system modifications
- Develop and maintain comprehensive application and process documentation
Senior Professional Services Specialist
FidelityEHR
05.2021 - 03.2022
- Managed discovery, planning, and implementation of EHR platform configurations for healthcare organizations
- Configured High Fidelity Wraparound patient care workflows within EHR systems, ensuring clinical best practices
- Conducted comprehensive acceptance testing of platform configurations before go-live
- Trained healthcare professionals on optimized EHR platform configurations and workflows
- Provided specialized training on integrated Business Intelligence reporting tools
- Delivered ongoing support for complex configuration issues with root cause analysis and remediation planning
- Enhanced Atlassian tools deployment including Jira Service Management automation and reporting capabilities
- Prepared and delivered product demonstrations during sales cycles
- Collaborated with Product and Engineering teams on client-driven enhancement requests
- Maintained high customer satisfaction standards to meet or exceed targets.
Implementation Configuration Analyst
Credible Behavioral Health, Inc.
01.2020 - 04.2021
- Configured and tested end-user domains for behavioral health organizations using iterative testing approaches
- Managed complex data imports for multiple Partner Agencies simultaneously
- Developed custom solutions for dynamic form fields and service template exports
- Delivered advanced training sessions to end-users on system functionality
- Created specialized documentation for DC-specific service forms during COVID-19 response
- Provided root cause analysis summaries to internal Partner Service Coordinators
Systems Support and Software Implementation Specialist
System Automation Corporation
07.2018 - 12.2019
- Served as System Administrator for assigned healthcare clients with cloud and on-premise deployments
- Managed software upgrades and configuration services aligned with client business process changes
- Led requirement gathering sessions for implementation projects and provided configuration recommendations
- Maintained primary client relationships and served as first point of technical contact
- Provided consultation on industry best practices and system optimization
- Educated client staff on system administration and end-user training workflows
GIS Software Test Engineer
Leidos, Inc. – GeoRover Software Team
03.2016 - 07.2018
- Led testing activities for custom software applications with focus on user workflows and requirements validation
- Created and maintained user documentation and internal process guides
- Managed JIRA and Confluence instances for development team collaboration
Education
Bachelor of Science - Geographical Sciences: GIS
University of Maryland College Park
College Park, MD05-2014
Skills
- Healthcare Systems: NetHealth Occupational Health (Agility/STIX), ToxiCall, Micromedex, Oracle HCM, Workday HR
- Databases & Analysis: SQL, data validation, data cleansing, ETL, workflow analysis
- Software & Tools: Microsoft Office Suite (Advanced Excel), BMC Remedy ITSM, Service Now, SFTP integrations, Atlassian Suite
- Configuration Management: System migrations, multi-client implementations, cloud deployments
- Documentation: Workflow documentation, user guides, training materials, process improvement
Certification
- Virginia Commercial Driver's License (CDL) – Class B | Active
- Endorsements: Air Brakes, Passenger
Interests
Timeline
Senior IT Analyst & Team Lead
University of Virginia Health – Medical Center
03.2022 - Current
Senior Professional Services Specialist
FidelityEHR
05.2021 - 03.2022
Implementation Configuration Analyst
Credible Behavioral Health, Inc.
01.2020 - 04.2021
Systems Support and Software Implementation Specialist
System Automation Corporation
07.2018 - 12.2019
GIS Software Test Engineer
Leidos, Inc. – GeoRover Software Team
03.2016 - 07.2018
Bachelor of Science - Geographical Sciences: GIS
University of Maryland College Park
Leadership Experience
- Eagle Scout Rank (2010) - Demonstrated early leadership in project planning and team coordination
- Home Renovation Project Management (2016-2021) - Self-directed complex technical project management
Key Achievements
- Successfully migrated enterprise occupational health system to cloud platform with zero downtime
- Led implementation of employee portal serving entire UVA Community Health workforce
- Developed COVID-19 response documentation that enabled rapid system deployment for behavioral health services
- Established trusted advisor relationships with healthcare clients resulting in expanded service engagements
- Recognized for technical leadership with promotion to Senior IT Analyst and Team Lead role
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