Summary
Work History
Education
Skills
Affiliations
Languages
References
Work Availability
Work Preference
Quote
Interests
Software
Timeline
Generic

NICHOLAS CARBONELL

CUSTOMER SERVICE REP
Tampa,FL

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Driven Sales Agent with experience establishing and expanding market presence and maximizing growth. Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers. Goal-oriented [Job Title] brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Work History

Customer Service Rep/Sales Agent

Nike
Mount Pleasant
03/02/23 - 04/28/24
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Offered product and service consultations and employed upselling techniques.
  • Drove sales through development of successful promotional strategies and product placement.

PROFFESIONAL FUNDRAISER/CALL CENTER AGENT

SISTERS LOVE INC
Atlanta
07/16/21 - 02/29/23
  • Raised funds by coordinating events.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

INBOUND/OUTBOUND CALL CENTER AGENT

REQROUT INC
San Jose
02/20/20 - 06/25/21
  • Led outbound calling team such that each team member met or exceeded sales targets.
  • Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
  • Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
  • Completed [Number] outbound sales and fundraising calls to prospective customers on behalf of client.
  • Called lead lists resulting from various marketing campaigns to achieve sales.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Collaborated with new customers to give details about company offerings.

Appointment Setter

GAMMA LLC
Scottsdale
07/27/18 - 01/10/20
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Provided information regarding services and policies.
  • Called no shows and cancellations to reschedule.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.

Education

GED -

HILLSBOROUGH HIGH SCHOOL
Tampa, FL
08.2003 - 05.2010

Skills

Call Center Rep

Customer Service Rep

Sales Agent

Great Communication Skills

Multitask

Bilingual

  • Sales follow-up
  • Client Relations
  • Cold-calling
  • Customer Assistance
  • Sales Presentations
  • Social Media Marketing
  • Technical Support

Affiliations

  • Like to communicate
  • Like to ready
  • Take my work very seriously
  • Like talking to customers

Languages

English
Native language
Spanish
Limited
A1
French
Advanced (C1)
C1
Turkish
Beginner (A1)
A1

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekPersonal development programs

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Interests

Building my career, learning new things and growing

Software

Mycrosft

Google Chrome

Enternet Explorer

CX

Mycrosoft Word

Excel

Timeline

GED -

HILLSBOROUGH HIGH SCHOOL
08.2003 - 05.2010

Customer Service Rep/Sales Agent

Nike
03/02/23 - 04/28/24

PROFFESIONAL FUNDRAISER/CALL CENTER AGENT

SISTERS LOVE INC
07/16/21 - 02/29/23

INBOUND/OUTBOUND CALL CENTER AGENT

REQROUT INC
02/20/20 - 06/25/21

Appointment Setter

GAMMA LLC
07/27/18 - 01/10/20

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NICHOLAS CARBONELLCUSTOMER SERVICE REP