Nicholas Casazza
Norristown,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
District Service Supervisor
Bell and Howell
01.2023 - 10.2023
- 1(866)-604-6572
- Manage an assigned team of technicians through responsible recruiting, training, motivating, coaching and counseling
- Ensure the day-to-day and week-to-week optimal utilization of people and technical resources through forecasting, planning and scheduling while realigning resources as needed to hit SLA targets
- Meet with customers on a regular basis to address concerns and complaints, and ensure their needs are met
- Work with District Service Manager to monitor operational metrics, completion of projects, and call closure using Salesforce, along with other administrative duties
- Assess team effectiveness in providing service to customers by developing methods and mechanisms for tracking performance
- Develop strategies and action plans to address deficiencies and improve efficiency and productivity
- Maintain availability by carrying a cell phone; responding to emergency and non-scheduled calls for support within established response time goals
Field Service Technician
Bell and Howell
05.2022 - 01.2023
- 1(866)-604-6572
- Primary customer contact on technical and service related problems on a wide range of robotic, printing, and mailing equipment
- Diagnose electronic, mechanical, software and system failures, while providing top quality technical support and repairs
- Travel for service calls and equipment support throughout PA, NJ, DE, and MD
- Manage parts inventory, customer service calls and preventative maintenance schedules
Broker
High Street Auto Connection
08.2018 - 05.2022
- (484)-624-3120
- Provide exceptional customer service helping clients in their search for a quality used luxury vehicle
- Source new inventory to meet customer's specific requirements, as well as for general sale
- Guide customers throughout the car-buying process
- Educate customers on autos loans, interest rates, credit scores, and how to improve their credit standing to better secure auto financing in the future
Senior Service Technician
ATM Bancorp
11.2011 - 05.2022
- (610)-279-9550
- Programming, installation, troubleshooting, and replenishment of ATMs
- Developed ATM operations manual, standardized procedures, and provided training and mentorship for employees and customers
- Travel for service calls and special events across the tri-state area
- Coordinate with vendors and clients for service calls and installations
- Organize daily routes and fleet management
- Responsible for transporting and loading large cash transactions for ATMs
- Conduct audits of ATMs for accuracy and compliance
- (610)-279-9550
Teller II
TD Bank
08.2010 - 01.2012
- (610)-275-5544
- Processed daily client transactions, including deposits, withdraws, money transfers, loan payments, and cashiers checks
- Trained several new employees on TD Bank policies and duties
- Assisted customers and connected with various banking opportunities
- Acted as the Vault Attendant, maintaining an accurate accounting of the vault contents, and processing large cash transactions
Education
High School - General Studies
Norristown Area High School
NorristownSkills
Team Collaboration
Staff Training and Development
Coaching and Mentoring
Conflict Resolution
Operations Management
Workplace Safety
Operational Efficiency
Inventory Management
Preventive Maintenance
Process Implementation
Documentation And Reporting
MS Office
Workday
Salesforce
References
Available upon request
Timeline
District Service Supervisor
Bell and Howell
01.2023 - 10.2023
Field Service Technician
Bell and Howell
05.2022 - 01.2023
Broker
High Street Auto Connection
08.2018 - 05.2022
Senior Service Technician
ATM Bancorp
11.2011 - 05.2022
Teller II
TD Bank
08.2010 - 01.2012
High School - General Studies
Norristown Area High School
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