NICHOLAS CIARAMELLO
Tucson,AZ
Summary
Self-motivated Business Analyst with 4 years of experience in data analysis and process improvement. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Astra Canyon Group
01.2020 - Current
- Providing first-line customer support to investigate questions and issues involving manufacturing, supply chain and maintenance areas within IFS ERP Software
- Creating data to model and test business processes along with communicating results and findings both verbally and in writing
- Assisting with requirement, solution and test specification documentation for end-to-end business processes to support prototype and establish overall solution activities
- Performing validation of migrated data from legacy systems to IFS
- Analyzing data in specific test cases with managing reoccuring projects for private stakeholder and driving improvement in processing time by 38%
- Generating work instruction procedures for users in customer service, purchasing, quality assurance, manufacturing and maintenance
- Recommending process improvements in the usage of IFS in both internal/external team meetings
- Providing remote go-live support for new mobile applications used by maintenance field technicians supporting the maintenance of power generators and improving customer satisfaction by 43%
- Selected as primary point of contact for mid-west stake manufacturer in preparation for application launch with working cross functionally with the team to analyze work flow, gather requirements, and resolved internal issues for external stakeholders missing fields were not included in the application process
Education
Bachelor of Arts -
Univeristy of Arizona
Tucson, AZ12.2019
Skills
- Microsoft Excel
- IFS ERP Software
- HTML
- Cascading Style Sheets (CSS)
- SQL
- Data Analysis
- Requirements Gathering
Hobbies and Interests
- Cooking
- Sports
- Weightlifting
Certification
IFS Certified Practitioner - Manufacturing Consultant
IFS Learning Achievement - Business Value Engineering
IFS Learning Achievement - IFS Cloud Essentials
IFS Learning Achievement - IFS Scope Tool Essentials
Languages
English
Native or Bilingual
Timeline
Business Analyst
Astra Canyon Group
01.2020 - Current
Bachelor of Arts -
Univeristy of Arizona
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