NICHOLAS CITRO
MORGANTOWN,WV
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Wise Path Recovery Centers
Morgantown, WV
06.2023 - Current
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as vital signs and health history.
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Prepared lab specimens for diagnostic evaluation (i.e.: blood draws, urine drug screens, pregnancy tests, and GeneSight testing)
- Used Kipu EMR to record patient information.
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Prior authorization for injections and oral medications
- Completed inventory for all of the office
- Schedule drug rep lunches - only pertaining to medications prescribed by provider (i.e.: Sublocade, Vivitrol, Brixadi, Suboxone, and psych meds)
- Administered injections under the supervision of onsite physician (i.e.: Sublocade, Vivitrol, and Brixadi)
- Completed referrals for patients to outside facilities per the request of provider
- Impromptu case management (i.e.:Review charts with doctor to enforce compliance, Discuss patient information/issues with therapists or other staff members then discuss with doctor if needed, Discuss with patients on how to find a PCP that will accept their insurance, Advise patient to speak with PCP regarding any issues that would require the patient to see/speak with a specialist, Interact with CPS/Probation and/or Parole officer/PCP/etc for continuity of care and confirmation that patient is in program and complying with program rules/regulations, Help patients with public transportation, Provide public bus schedule and review with patient, Provide phone number for Modivcare and SOR, Therapist will help patient to set up transportation as needed)
- Ran Board of Pharmacies for new patients and completed BOP's monthly for all patients.
- Constant communication with therapists and medical providers as to ensure good patient care.
- Interacting with patients probation officers, CPS, lawyers, etc. via email/fax/phone to provide information as requested (information provided ONLY if a ROI is on file). Notation completed in chart as to confirm/verify date/time of interactions.
Medical Assistant
HARMONY And ROOTS
Bridgeport, WV
12.2016 - Current
- Completed clinical procedures and gathered patient data for interpretation by physician
- Called and faxed pharmacies to submit prescriptions and refills
- Collected and documented patient medical information such as vital signs and health history
- Taught patients about medications, procedures, and care plan instructions
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Obtained client medical history, medication information, symptoms, and allergies
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Performed medical records management, including filing, organizing and scanning documents
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Administered Ketamine and Spravato treatments to patients as prescribed and directed by medication management provider
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Verified patient insurance coverage and collected required co-payments
- Prepared lab specimens for diagnostic evaluation (i.e.: blood draws, urine drug screens, pregnancy tests, and GeneSight testing)
- Used Practice Fusion and Valant EMR's to record patient information
Medical Assistant
Washington Health Systems
Washington, PA
06.2016 - 12.2016
- Called and faxed pharmacies to submit prescriptions and refills
- Collected and documented patient medical information such as vital signs and health history
- Taught patients about medications, procedures, and care plan instructions
- Completed clinical procedures and gathered patient data for interpretation by physician
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Obtained client medical history, medication information, symptoms, and allergies
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Verified patient insurance coverage and collected required co-payments
- Performed medical records management, including filing, organizing and scanning documents
- Obtained and documented patient medical history, vital signs and current complaints at intake
Medical Assistant
Advanced Asthma And Allergy
Tarentum, PA
05.2014 - 07.2016
- Called and faxed pharmacies to submit prescriptions and refills
- Collected and documented patient medical information such as vital signs and health history
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Taught patients about medications, procedures, and care plan instructions
- Collected pertinent data and calculations to aid physician in interpreting results
- Administered allergy and venom injections
- Aided physician with allergy testing procedures
- Stocked supplies
Medical Assistant and Residential Support Staff
Valley Health Care System
MORGANTOWN, WV
04.2009 - 05.2014
- Remained alert to problems or health issues of clients and competently responded
- Determined specific needs and provided most appropriate level of services for patient well-being
- Used Practice Fusion to record patient care, condition, progress and concerns
- Collected patient specimens, vital signs, and other delegated measurements
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Ran errands for patients, went shopping, and picked up other necessities
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices
- Reported changes in resident condition and health to resident care manager
- Scheduled and accompanied clients to medical appointments
- Documented residents' mental status, sleep, and eating patterns in medical record books
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Monitored and assisted residents through individual service plans
- Assisted residents with basic activities of daily living
- Completed basic clinical medical assistant duties
Education
Medical Office Assistant - Medical Office Assistant Program
Monongalia County Technical Education Center
Morgantown, WV04.2005
Some College (No Degree) - Social Work
West Virginia University
Morgantown, WV04.2001
High School Diploma -
Morgantown High School
Morgantown, WV06.1999
Skills
- Monitoring patient progress
- Compassionate caregiver
- Direct patient care
- Phlebotomy
- Preparing specimens and samples
- Maintaining confidentiality
- Medical records confidentiality
Skills
Excellent, Excellent, Excellent, Excellent
Certification
- Certification #: 139720
Timeline
Medical Assistant
Wise Path Recovery Centers
06.2023 - Current
Medical Assistant
HARMONY And ROOTS
12.2016 - Current
Medical Assistant
Washington Health Systems
06.2016 - 12.2016
Medical Assistant
Advanced Asthma And Allergy
05.2014 - 07.2016
Medical Assistant and Residential Support Staff
Valley Health Care System
04.2009 - 05.2014
Medical Office Assistant - Medical Office Assistant Program
Monongalia County Technical Education Center
Some College (No Degree) - Social Work
West Virginia University
High School Diploma -
Morgantown High School
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