Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Nicholas Clavijo

Land O' Lakes,FL

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TTEC
07.2022 - Current
  • Duties include taking inbound calls from medical providers, adhering to HIPAA regulations, and reviewing personal medical information to determine best medical benefits or insurance coverage for each patient.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve complaints.
  • Updated account information to maintain customer records.
  • Performed peer call reviews.
  • Met customer call guidelines for service levels, handle time and productivity. Consistently rated top 10% in performance (Key Performance Indicators).

Package Handler

FedEx Ground
05.2020 - 03.2023
  • Duties include physical loading, unloading and/or sorting of various packages, recording location of inventory, scanning, and locating materials and supplies by pulling and verifying items listed on production orders.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Followed verbal and written instructions to properly move and ship products.
  • Proved successful working within tight deadlines and fast-paced environment.

Independent contractor – Film Assistant

Vistamax
08.2019 - 09.2022
  • Responsible for assisting in setups and break down of production equipment for film shoots at events such as commercials, grand openings, and documentaries.
  • Coordinated with production team, producer and director to pinpoint creative vision, determine technical needs, and devise shooting schedule.
  • Utilized lighting, camera angles and movement to create visual styles of films.
  • Created visual effects and computer-generated imagery (CGI) to enhance films.

Store/ Customer Service Associate

Talbots
06.2019 - 04.2020
  • Responsibilities include all facets of cashiering in outlet mall (less employees, more inventory and stock), meeting sales quotas, providing customer service, labeling, stocking new supplies, and keeping store recovered and organized.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Cashier

Dollar Tree
06.2016 - 02.2019
  • Responsibilities included all facets of cashiering from transactions to stocking, customer service, maintaining front of store
  • Additional duties included keeping track of inventory, products, and supplies.

Education

Associate of Applied Science - Motion Picture Production

Palm Beach State College
06.2019

Skills

  • Customer Relations
  • Written and Oral Communications
  • Documentation
  • Data Entry
  • Issue and Complaint Resolution
  • Time Management
  • Bilingual
  • Proficient in Microsoft office
  • Proficient with adobe premiere pro

Timeline

Customer Service Representative

TTEC
07.2022 - Current

Package Handler

FedEx Ground
05.2020 - 03.2023

Independent contractor – Film Assistant

Vistamax
08.2019 - 09.2022

Store/ Customer Service Associate

Talbots
06.2019 - 04.2020

Cashier

Dollar Tree
06.2016 - 02.2019

Associate of Applied Science - Motion Picture Production

Palm Beach State College

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Nicholas Clavijo