Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicholas Cole

New Castle,DE

Summary

Dynamic Product Specialist with a proven track record at United Electric Supply Co., Inc., enhancing customer retention through exceptional product support and expert knowledge sharing. Excelled in training junior team members and solving technical problems, demonstrating outstanding interpersonal skills and sales expertise. Mastered product training and customer engagement, ensuring high-quality standards and team collaboration.

Overview

15
15
years of professional experience

Work History

Product Specialist

United Electric Supply Co., Inc.
10.2014 - Current
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Trained and provided coaching to 10 junior team members.
  • Researched and identified solutions to technical problems.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Continually expanded knowledge of Square D/ Schneider Electric's product line.
  • Researched product's technical specifications and accurately communicated information.

BOH Line Cook

Buffalo Wild Wings
08.2009 - 10.2014
  • Ensured consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients.
  • Consistently met high volume demands while maintaining impeccable quality control standards for all dishes prepared.
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
  • Trained new hires, fostering a positive team environment and contributing to overall staff development.
  • Efficiently rotated through various stations within the kitchen, demonstrating adaptability and strong proficiency at each position.
  • Contributed to cost control measures through careful portioning of ingredients and preventing unnecessary waste.
  • Reduced food waste through proper storage techniques and timely utilization of ingredients.
  • Prepared food items such as meats, poultry, and fish for frying purposes.

Education

High School Diploma -

St. Mark's High School
Wilmington, DE
06.2010

Skills

  • Customer Engagement
  • Product Training
  • Pricing strategy
  • Outstanding interpersonal skills
  • Sales expertise
  • Sales Support
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Friendly and Patient
  • Customer Communication and Empathy

Accomplishments

  • Received Employee of the Year at 2 different stores for Buffalo Wild Wings
  • Ranked #2 in United Electric's sales for 2023.
  • Resolved product issues by working directly with Schneider Electric and the end user.

Timeline

Product Specialist

United Electric Supply Co., Inc.
10.2014 - Current

BOH Line Cook

Buffalo Wild Wings
08.2009 - 10.2014

High School Diploma -

St. Mark's High School

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