Dedicated customer service representative skilled in conflict resolution and fostering positive relationships. Proven ability to manage high-stress situations while ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dairy Queen Grill & Chill
Diana, TX
02.2025 - 01.2026
Engaged with customers proactively to foster relationships and encourage repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Wawa
Largo, FL
08.2023 - 09.2024
Processed transactions accurately, adhering to company policies and procedures.
Collaborated with team members to develop best practices for consistent customer service delivery.
Utilized point-of-sale systems efficiently for order processing and inventory management.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Woodys Wash Shack
Pinellas Park, FL
02.2022 - 05.2023
Resolved customer inquiries and complaints, ensuring satisfactory service delivery.
Maintained knowledge of services and promotions to effectively assist customers.
Responded to customer requests for products, services, and company information.
Collaborated with team members to optimize workflow and enhance customer experience.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Pet Supplies Plus
Pinellas Park, FL
05.2021 - 11.2021
Assisted customers in selecting pet supplies and provided product information.
Maintained cleanliness and organization of sales floor and inventory areas.
Operated point-of-sale system for processing transactions efficiently.
Collaborated with team members to achieve daily sales goals and maintain stock levels.