Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Conard

Pinellas Park

Summary

Dedicated customer service representative skilled in conflict resolution and fostering positive relationships. Proven ability to manage high-stress situations while ensuring customer satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Dairy Queen Grill & Chill
Diana, TX
02.2025 - 01.2026
  • Engaged with customers proactively to foster relationships and encourage repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Wawa
Largo, FL
08.2023 - 09.2024
  • Processed transactions accurately, adhering to company policies and procedures.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilized point-of-sale systems efficiently for order processing and inventory management.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer Service Representative

Woodys Wash Shack
Pinellas Park, FL
02.2022 - 05.2023
  • Resolved customer inquiries and complaints, ensuring satisfactory service delivery.
  • Maintained knowledge of services and promotions to effectively assist customers.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to optimize workflow and enhance customer experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Associate

Pet Supplies Plus
Pinellas Park, FL
05.2021 - 11.2021
  • Assisted customers in selecting pet supplies and provided product information.
  • Maintained cleanliness and organization of sales floor and inventory areas.
  • Operated point-of-sale system for processing transactions efficiently.
  • Collaborated with team members to achieve daily sales goals and maintain stock levels.

Education

High School Diploma -

Osceola Fundamental High School
Seminole, FL
05-2023

Skills

  • Customer service
  • Product knowledge
  • Cash register operation
  • Excellent people skills

Timeline

Customer Service Representative

Dairy Queen Grill & Chill
02.2025 - 01.2026

Customer Service Representative

Wawa
08.2023 - 09.2024

Customer Service Representative

Woodys Wash Shack
02.2022 - 05.2023

Sales Associate

Pet Supplies Plus
05.2021 - 11.2021

High School Diploma -

Osceola Fundamental High School