Nicholas Cook
Property Manager
Stillwater,OK
Summary
Property Manager with expertise in property operations and maintenance, financial management, and regulatory compliance. Proven track record in enhancing tenant relationships to maintain high occupancy rates. Skilled in implementing strategic improvements that drive operational efficiency and profitability across multiple properties. Committed to ensuring optimal client satisfaction through effective management practices.
Overview
4
4
years of professional experience
Work History
Property Manager
Tailwind Group
Stillwater, OK
10.2024 - Current
- Deliver exceptional customer service to residents, prospects, vendors, officials, and community members.
- Maximize net operating income through careful financial management. NOI of +$100,000 in PY 24/25.
- Oversee rent collection processes to ensure accurate financial records for properties. Maintained average delinquency rate below 2%.
- Assist in developing and implementing budgets, marketing campaigns, business plans, and special events.
- Draft and monitor budgets for operations, marketing, maintenance, and regulatory compliance.
- Lead on-site maintenance technicians, office staff, and leasing teams to optimize operations.
- Engage contractors, supervised services, and approved invoices for property maintenance.
- Participate in onboarding, training, and performance reviews for new employees.
- Coordinate and lead annual unit turnover and execute move-in/move-out procedures.
Leasing Consultant
Block Multifamily Group
Kansas City, MO
01.2023 - 05.2024
- Promote high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Handle all prospect traffic, i.e. phone, written and walk-in, in a way to maximize current and future occupancy.
- Lead property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Prepare lease paperwork and obtained signatures and first payments from new residents.
- Maintain accurate records of prospective renters, applications and leases.
- Create advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Process move-outs by collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Assist with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Coordinate activities between management staff, vendors, contractors and government agencies as needed.
- Monitor competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Assist with the planning and hosting of community resident events.
Community Assistant
Tailwind Group
Stillwater, OK
08.2021 - 12.2022
- Demonstrated excellent customer service during encounters with residents, prospects, vendors, officials, and community members
- Responded to leasing inquiries from prospects by conducting tours, maintaining show units, and completing follow-ups with potential residents.
- Participated and assist with the execution of marketing efforts on campus and in the community, such as events and social media
- Monitored community, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization
- Ensured accurate file documentation and assist in the collection of required fees in accordance with company policy.
- Took part in the team responsible for being the first in property history to reach 100% pre-leased.
Education
Bachelor of Science - Business Administration; Marketing, Management
Oklahoma State University
05.2022
Skills
- Quality Assurance Controls
- Relationship Building
- Organizational Skills
- Written & Oral Communication
- Customer Service
- Time Management
- Customer Engagement
- Fiscal Management
Affiliations
2024 AAKC Crystal Merit Awards Leasing Rookie of the Year Nominee
Tailwind Century Chasers Club (2022)
- Reached 100% pre-leased for the first time in the property's history.
Oklahoma State Alumni Association (2018 - present)
Oklahoma State President's Honor Roll (2019)
References
References available upon request.
Timeline
Property Manager
Tailwind Group
10.2024 - Current
Leasing Consultant
Block Multifamily Group
01.2023 - 05.2024
Community Assistant
Tailwind Group
08.2021 - 12.2022
Bachelor of Science - Business Administration; Marketing, Management
Oklahoma State University
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