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Nicholas Cook
Burlington,NC
Summary
Dynamic Workflow Manager with experience in streamlining processes and training teams. Skilled in workflow analysis and inventory management, contributing to enhanced customer satisfaction and operational excellence. Eager to leverage expertise to drive impactful improvements.
Overview
7
7
years of professional experience
Work History
Workflow Manager
Discount Tire
Greensboro, NC
12.2024 - Current
- Coordinated daily workflow processes to enhance efficiency and minimize delays.
- Assisted in tracking inventory levels and managing stock replenishment activities.
- In charge of "running" the backroom and keeping people on task while following safety procedures.
- Implemented standard operating procedures to streamline tasks and improve consistency.
- Bi-weekly meetings for store Improvement Logs for the backroom to focus on and get better at.
- Training Service Technicians to become Crew Chiefs and Service Coordinators in a timely manner but also to be trustworthy in those positions.
5S Assistant Manager
Discount Tire
Burlington, NC
08.2023 - 12.2024
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented inventory control measures, reducing surplus stock and improving order accuracy.
- Maintained inventory and stock of productive supplies needed for the store for daily operations.
- Trained new hires and worked to advance them forward in a timely manner to further their careers.
- In charge of store cleanliness and holding people accountable for cleaning tasks.
- Store reached number 1 in the country for SQDC rankings which is Safety, Quality, Delivery and Cost
Apprentice Technician
Discount Tire
Burlington, NC
09.2020 - 08.2024
- Executed tire installation and rotation procedures with precision and attention to safety standards.
- Conducted thorough inspections of tires to identify wear patterns and recommend appropriate solutions.
- Assisted in maintaining equipment, ensuring optimal performance and reducing downtime during operations.
- Implemented best practices for inventory management, improving stock accuracy and availability of tire products.
- Fostered strong customer relationships by delivering exceptional service and addressing inquiries promptly and professionally.
- Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
Service Coordinator
Discount Tire
Burlington, NC
05.2019 - 09.2020
- Coordinated customer service initiatives to enhance satisfaction and loyalty.
- Managed scheduling and logistics for tire installations and services.
- Developed training materials for new staff on service protocols and systems.
- Streamlined communication between service teams and customers to improve service delivery.
Education
No Degree - Engineering/Automotive Degree
Alamance Community College
Graham, NCSkills
- Workflow Analysis
- Software integration
- Multitasking
- Excellent communication
- Scheduling expertise
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Workflow Manager
Discount Tire
12.2024 - Current
5S Assistant Manager
Discount Tire
08.2023 - 12.2024
Apprentice Technician
Discount Tire
09.2020 - 08.2024
Service Coordinator
Discount Tire
05.2019 - 09.2020
No Degree - Engineering/Automotive Degree
Alamance Community College