Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Mulligans Bar & Grill
Farmingdale, NJ
10.2021 - 12.2022
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
County Park Ranger
Monmouth County Park System
Freehold, NJ
01.2019 - 12.2022
Maintained trails, campgrounds, and facilities for increased visitor satisfaction and safety standards compliance.
Collaborated with law enforcement agencies in investigating illegal activities such as poaching or vandalism within the park boundaries.
Ensured safe recreational opportunities by inspecting playgrounds, picnic areas, boat ramps regularly to identify potential hazards or required repairs.
Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.
Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
Trained on fire protection, containment procedures and applied skills in fire fighting.
Reduced safety incidents within the park by conducting regular patrols and enforcing park rules and regulations consistently.
Technician
Servpro
Freehold, NJ
10.2023 - Current
Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
Reduced downtime for machines through proactive identification and resolution of technical issues.
Streamlined processes by implementing efficient workflows and improving technician training programs.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
Skilled at working independently and collaboratively in a team environment.
Tire Technician
Tire Farm
11.2022 - 10.2023
Improved customer satisfaction by providing timely and accurate tire services.
Enhanced safety standards by conducting thorough inspections of tires and related components.
Increased efficiency with meticulous organization of tools and equipment in the workspace.
Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
Collaborated with team members to complete complex repair jobs effectively and efficiently.
Delivered outstanding service, addressing client concerns promptly and professionally.
Dismounted, mounted, and repaired tires according to manufacturer specifications.
Rotated, mounted and balanced tires on cars, trucks, and vans.
Replaced and repaired tires using best practices for safe vehicle maintenance.
Operated machines safely and correctly, including tire changers and wheel balancers.
Disposed of old tires correctly, meeting safety and environmental requirements.
Inflated tires to prescribed PSI per load requirements to optimize tire safety.
Repaired punctures by locating leaks, removing embedded objects, and patching holes.
Educated customers about tire maintenance, repair and replacement.
Used shop machinery to balance tires and align vehicles for optimal performance.
Education
High School Diploma -
Howell High School
Farmingdale, NJ
06.2014
Skills
OSHA Compliance
Customer Interaction
Staff Education and Training
General Plumbing
Works Well Under Pressure
Heavy Lifting
Attention to Detail
Tech-Savvy
Safety Equipment
Written/Verbal Communication
Deadline-Oriented
Installation and Repair
Relationship Building
Multitasking and Organization
Problem Solving
Task Prioritization
Safety Compliance
Continuous Improvement
Issue Resolution
Health and Safety Regulations
Certification
Basic Course for Park Rangers at the Monmouth County Police Academy - March-April 2019
Veterinary Student - Rotation at Midwestern University Companion Animal ClinicVeterinary Student - Rotation at Midwestern University Companion Animal Clinic