Megan Duran
Raymond,MS
Summary
Proven track record in enhancing patient flow and relations at Elite Diagnostics, leveraging expertise in HIPAA compliance and problem-solving. Excelled in fast-paced environments, significantly improving operational efficiency. Demonstrates strong computer skills and a commitment to maintaining high safety and hygiene standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Applebees
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Medical Office Assistant
Elite Diagnostics
11.2022 - Current
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Used Epic Software to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Laborer / Teamster
Precision Pipeline LLC
05.2018 - 10.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
Education
GED -
Hinds Community College
Raymond, MSAssociate of Science - Biology
Holmes Community College
Goodman, MSSkills
- HIPAA Compliance
- Computer Skills
- Workload Management
- Appointment Scheduling
- OSHA Compliance
- Insurance Verification
- Patient Flow
- Problem-Solving
- Patient Relations
- Payment collection and processing
Certification
Bilingual fluent in Spanish Training - 14 Years
Languages
Spanish
Native or Bilingual
Timeline
Server
Applebees
09.2024 - Current
Medical Office Assistant
Elite Diagnostics
11.2022 - Current
Laborer / Teamster
Precision Pipeline LLC
05.2018 - 10.2018
GED -
Hinds Community College
Associate of Science - Biology
Holmes Community College
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