Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicholas D’Ambrosio

Nicholas D’Ambrosio

Willingboro

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

12
12
years of professional experience
2006
2006
years of post-secondary education

Work History

Bancroft

Bancroft Neurohealth
Cherry Hill
07.2025 - Current

IT Technician

Bancroft Neurohealth
Cherry Hill
01.2014 - 07.2019
  • Assisted in troubleshooting hardware and software issues for end-users.
  • Set up and configured new computer systems and peripherals for staff.
  • Provided technical support via phone and email to resolve user queries.
  • Resolved hardware issues including replacing parts as necessary.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Set up user profiles on local machines according to established standards.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Provided recommendations on hardware purchases based on customer requirements.

Education

Nick
Willingboro , Nj

Skills

  • Multitasking Abilities
  • Quality assurance
  • [Equipment] operation
  • Verbal communication

Languages

English
Full Professional

Timeline

Bancroft

Bancroft Neurohealth
07.2025 - Current

IT Technician

Bancroft Neurohealth
01.2014 - 07.2019

Nick

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