Nicholas Daniels
Portsmouth,VA
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 3 years of insurance experience and 10 years of restoration & construction experience.
Overview
13
13
years of professional experience
Work History
Claim Rep, Outside Property
Travelers Insurance
10.2020 - Current
- Enhanced customer satisfaction by providing timely and accurate claim resolutions.
- Decreased claim processing time by streamlining workflows and implementing efficient task prioritization.
- Managed a high volume of claims, ensuring prompt attention to each case.
- Improved overall productivity with effective workload management.
- Served as a mentor to new hires and less experienced claim professionals.
- Served as a mentor to new hires and less experienced claim professionals.
- Served as back up for my former Unit manager Kimberly Blake when out of the office.
- Presented at Richmond office on water mitigation for tech refresher.
- Often consulted by other Claims Reps and Unit Managers for water mitigation, asbestos abatement, and interior repairs.
- Often consulted by other Claims Reps and Unit Mangers when working with difficult contractors.
- Often Consulted by other Claims Reps and Unit Managers on utilization of Xactimate Mobile due to my prior background using the program.
- Completed CLIP program in December 2023.
Operations Manager
Servpro Of Norfolk/Portsmouth
07.2015 - 10.2020
- Manage all aspects of daily operations, including supervising 30 employees.
- Recruit, hire, and train new employees for Mitigation and Reconstruction.
- Monitor project schedules for 60+ jobs a month.
- Serve as the single point of contact for project scheduling and changes.
- Uphold quality standards by monitoring and correcting work.
- Monitor team progress and enforced deadlines.
- Administer site meetings and walk-throughs for pricing purposes.
- Formulated estimates and budgets ranging from $200 to $1MIL
- Responsible for implementation and training of employees on Xactimate Mobile.
- Maintained IICRC certifications in WRT, ASD, CDS, AMRT, CCT
- Obtained ABRA Bio-Recovery certification.
- Obtained Asbestos Supervisor certification.
Moisture & Pest Technician
Antex Exterminating
06.2014 - 07.2015
- Reduced pest infestations by inspecting and identifying pests in various residential and commercial properties.
- Enhanced client satisfaction by providing detailed explanations of treatment procedures and prevention methods.
- Conducted thorough inspections to assess the severity of infestations, customizing treatment plans for each case.
- Increased client retention with exceptional customer service and follow-up appointments for ongoing pest management.
- Maintained knowledge and adhered to state rules and regulations.
Lead Restoration Technician
Cape Fear Flooring & Restoration
05.2013 - 06.2014
- Improved restoration efficiency by implementing innovative techniques and tools in daily tasks.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Reduced project completion time with effective planning and coordination among team members.
- Increased client retention, maintaining clear communication throughout the restoration process.
- Led a team of 10 to perform restoration services.
- Served as trainer for new technicians.
Senior Mitigation & Repair Technician
Servpro Of Norfolk/Portsmouth
10.2010 - 05.2013
- Provided restoration services for structures that have been damaged by fire, mold, water, and weather.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from building materials.
- Inspected completed restoration to ensure conformance to standards.
- Scoped jobs and determined appropriate tools and equipment.
- Processed work orders and prioritized jobs.
- Worked overtime, including evenings and weekends, to respond to emergencies.
- Worked independently on projects and tasks within a carpentry team.
- Managed work crews on the reconstruction of residential and commercial buildings.
- Repaired mitigated properties, including renovating flooring, walls and ceilings, installing fixtures and remodeling bathrooms and kitchens.
- Served as trainer for new technicians on the mitigation and reconstruction side.
Education
No Degree - Business Management
Germanna Community College
FredericksburgSkills
- Employee acquisition and training
- Xactimate & Xactimate Mobile
- Conflict Resolution
- Customer Service
- Property Restoration
- Management
Timeline
Claim Rep, Outside Property
Travelers Insurance
10.2020 - Current
Operations Manager
Servpro Of Norfolk/Portsmouth
07.2015 - 10.2020
Moisture & Pest Technician
Antex Exterminating
06.2014 - 07.2015
Lead Restoration Technician
Cape Fear Flooring & Restoration
05.2013 - 06.2014
Senior Mitigation & Repair Technician
Servpro Of Norfolk/Portsmouth
10.2010 - 05.2013
No Degree - Business Management
Germanna Community College
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