Dynamic professional with a proven track record at Travelers Insurance, excelling in property claims resolution and compliance. Skilled in inventory management and staff training, I drive efficiency and foster collaboration. Recognized for enhancing processes that contributed to a significant revenue increase, I am committed to delivering high-quality results.
Overview
29
29
years of professional experience
Work History
Claim Rep, Property CAT Resolution
Travelers Insurance
Windsor, CT
11.2021 - Current
Proficient in evaluating, investigating, and resolving property claims.
Experience with CAT claims and an understanding of the unique challenges they present.
Strong ability to analyze claim information, and make informed decisions.
Proficient in interpreting policy language and coverage details.
Proficient in utilizing the Claim Platform for property claims.
Experience working in a team environment and collaborating with other departments.
Ability to contribute to team goals, and support colleagues.
Understanding of industry regulations and compliance requirements.
Utilized as stretch UM on multiple occasions.
Bartender
Camp Jahn Association
Southampton, MA
08.2018 - 03.2024
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Made engaging connections with guests to create loyalty.
Maintained POS system - Keno and bar register
Ordered inventory to meet expected demand with adequate stock.
Trained bartenders on drink preparation and upselling techniques.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Pro Account Sales Associate
The Home Depot
Westfield, MA
03.2020 - 04.2021
Built and maintained effective relationships with contractors and management to drive team success toward common sales, service and operational goals.
Recommended merchandise to contractors based on needs and preferences.
Processed orders through POS and coordinated product deliveries.
Awarded Employee of the Month based on customer service
Co-Op - Supply Chain Management
United Technology Aerospace Systems, Inc.
Windsor Locks, CT
04.2017 - 05.2018
Assisted in developing and implementing QN debit procedures and standard work resulting in a $1 million annual net increase in revenue.
Actively managed five casting houses and one machine shop for the procurement of aerospace equipment.
International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) compliance.
Conducted spot buys with casting houses and machine shops, utilizing B&O Report.
Ensured quality and on-time product deliveries while assisting senior buyers with their desks.
Ensured continued improvement using ACE tools, VSM, and Kaizen events.
Supported parts movement between casting and machining suppliers.
Active participant of the Young Professional Organization.
Member of Employee Engagement Team focusing on improving employee work environment and satisfaction.
Time & Cost/Accounts Payable Clerk
Daniel O'Connell's Sons, Inc.
Holyoke, MA
02.2012 - 04.2017
Quickly became the resident expert with regard to Sage CRE, Timberscan, and other technical aspects within the company.
Routinely performed payable audits ensuring accuracy and identified variances in project expenses.
Reviewed and processed subcontractor requisitions on multiple concurrent projects including Union Station Redevelopment and UMASS South College Academic Facility.
Researched and resolved billing and invoice discrepancies with respect to material invoices and purchase orders.
Collaborated with field and office staff to develop and implement standardized forms and procedures in an effort to increase efficiency.
Concrete Finisher
McGurn's Decorative Concrete
West Springfield, MA
04.1996 - 10.2010
Regularly promoted during tenure, leading to responsibilities for coordinating all office functions and supervising a team of four employees.
Completed indoor and outdoor residential and commercial construction projects.
Reviewed project drawings to perform installation activities according to specifications.
Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
Developed and monitored standard training procedures, for new and current employees, on the proper usage of heavy equipment.
Quickly became a trusted assistant to the company president and earned a reputation for maintaining a positive attitude and producing high-quality work.
Education
MBA - Management
Southern New Hampshire University
2019
Certificate - Construction Project Management
Wentworth Institute of Technology
Bachelor of Arts - Business Management, Marketing, & Accounting
College Of Our Lady Of The Elms
2016
Skills
Office Management
ITAR & EAR Compliance
Staff Development & Training
Report & Document Preparation
Expense Reduction
Procedure Manuals
Skilled in Claim Platform
Insurance claims review
Document review
Technical Skills and Qualifications
Massachusetts Unrestricted Construction Supervisor - CS-105347
United Technologies Corp. - ACE Associate - Courses Completed 3/2018