Nicholas Daniels
Mocksville,NC
Summary
Technical Support Specialist with 3 years of proven experience in tech support roles, specializing in patient monitoring, supporting networks, and supporting end users with troubleshooting. I have a proven track record of good work ethic, skills in tech, and customer satisfaction. Job seeking to find the best fit for me to grow and continue to develop my professional skills.
Overview
4
4
years of professional experience
Work History
Remote Monitoring Tech/Tech Support
Alliance Family Of Companies (Stratus)
05.2022 - Current
- Provided technical support to end users with EEG equipment on.
- Fixed cameras, batteries, troubleshooted wifi connections.
- Sent out emails regarding issues with the machine to fix the current problem.
- Used teamviewer, microsoft 365 (access, excel,word)
- Provided excellent customer service.
- Provided excellent problem solving skills for end users and patients
- Was able to properly guide the end user through troubleshooting
- Worked remotely
- Prepared reports for management regarding status and progress of recreational activities.
EEG Technologist
Novant Health
04.2020 - Current
- Reviewed patient's history, obtained necessary information and documentation and educated and reassured patient.
- Operated and maintained variety of equipment to obtain diagnostic data with focus on EEG.
- Earned professional Neurodiagnostic Credentialing and Accreditation credentials and applied learned skills regularly to EEG technology work.
- Credentialed from American Heart Association (AHA) and participated in ongoing education to keep skills current.
- Gathered, documented and tracked test results for physician interpretation.
- Attached electrodes to patients using adhesives.
- Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders.
- Monitored patients during tests or surgeries using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Bachelors - B.I.S Management Information Systems
University of Pembroke
Pembroke07.2024
Associates - Electro Neurodiagnostic Technology
Catawba Valley Community College
Hickory, NC06.2021
Associate of Arts - Arts
Catawba Valley Community College
Hickory, NC06.2019
Skills
- Strong problem-solving skills
- 3 years experience in customer service and technical support
- Excellent verbal and written communication skills in English
- Proficiency in administering email servers (eg, Microsoft Exchange, Office 365)
- Able to provide timely, accurate, and courteous responses to customer inquiries via phone, email, or chat channels
- Customer Service
- Strong Technical Support Skills
- Very strong knowledge of computers and software installation
- Networks, Packet Tracer, VLAN, WAN, LAN,
- Knowledgeable in configuring and managing routers, switches, firewalls, VoIP technologies, and network security protocols
- Knowledge of electronics hardware and/or software applications
- Comptia A certification (in progress)
Timeline
Remote Monitoring Tech/Tech Support
Alliance Family Of Companies (Stratus)
05.2022 - Current
EEG Technologist
Novant Health
04.2020 - Current
Bachelors - B.I.S Management Information Systems
University of Pembroke
Associates - Electro Neurodiagnostic Technology
Catawba Valley Community College
Associate of Arts - Arts
Catawba Valley Community College
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