Nicholas Daponde
Rentokil-Terminix
MANCHESTER,NEW HAMPSHIRE
1
Language
1
Certification
18
years of professional experience
Oversaw daily back-of-house operations, focusing on effective scheduling, food inventory management, and consistent menu execution.,Partnered with ownership and kitchen staff to create innovative weekly specials while controlling costs and maintaining high service standards during peak hours.,Leveraged restaurant management expertise to enhance training programs, payroll accuracy, and overall profitability oversight.
Work History
Operations Manager
7 Years 1 Month- Streamlined operational workflows to enhance efficiency and reduce downtime across service teams.
- Led cross-functional teams in implementing quality assurance protocols, improving service delivery standards.
- Developed strategic plans for resource allocation, optimizing workforce management and reducing operational costs.
- Mentored and trained staff on best practices, fostering a culture of continuous improvement and accountability.
- Analyzed performance metrics to identify trends, enabling data-driven decision-making for process enhancements.
- Collaborated with leadership to align operational goals with company objectives, driving overall business growth.
- Implemented innovative solutions for inventory management, increasing accuracy and reducing waste in service operations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Service Manager
1 Year 5 Months- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements that streamlined workflow and reduced service response times.
- Managed inventory levels and procurement processes to maintain optimal stock availability.
- Collaborated with sales teams to align service offerings with client needs and expectations.
- Resolved customer complaints effectively, fostering strong relationships and loyalty among clients.
- Hired, trained and supervised team of service staff members to meet business goals.
Termite Technician
1 Year 5 Months- Executed inspections to identify termite infestations and assess property damage.
- Supported implementation of pest control measures using standard industry tools and techniques.
- Assisted clients in developing preventive strategies to protect properties from future pest issues.
- Conducted rodent exclusion services to reduce likelihood of future infestations.
- Guided team members in building a cohesive and effective team.
Kitchen Manager
2 Years 5 Months- Oversaw kitchen operations, ensuring compliance with health and safety regulations.
- Developed and implemented menu items, enhancing customer satisfaction and driving sales.
- Managed inventory control, minimizing waste through effective stock rotation practices.
- Trained and mentored kitchen staff, fostering a culture of teamwork and excellence.
Regional Manager
11 Months- Responsible for the productivity and performance of four locations within the district. Discuss sales goals and expectations on a weekly basis with Sales Managers and associates. Review good practices and challenge each individual to reach their individual and store goals.
Sales Manager
1 Year 7 Months- Manage cell phone sales kiosk on a day to day basis. Create sales plans and goals for sales associates on a daily and monthly basis. Ensure all sales are processed properly within the company security guidelines as well as maintaining guest's satisfaction. Systematically keep all records secure and filed in a timely manner.
General Manager
3 Years- Responsible for all store operations. Creating a successful management team to assist with day to day operations. Form yearly budgets based on previous year’s sales and profit margins. Implement new training procedures to ensure all employees adhere to company standards. Produce monthly inventory reports including cost of goods reports. Run weekly employee payroll, including percentage reports vs. actual weekly sales. Implemented plans to reduce spending with the main focus being in the payroll department. Cut spending by 35 percent while remaining productive. Increased profit margins by an average of 30 percent on a monthly basis compared to previous years P&L statements.
Education
General education diploma
Skills
Achieved cost-effective menu planning resulting in enhanced customer satisfaction.
Reduced food costs through strategic management and monitoring.
Streamlined kitchen workflows to improve service speed and quality.
Maintained optimal inventory levels
minimizing stockouts and overstock.
Elevated food quality through consistent quality control measures.
Delivered budget targets through effective financial management.
Processed payroll accurately
contributing to employee satisfaction.
Created efficient staff schedules
maximizing operational coverage.
Cultivated high-performing teams through strong leadership practices.
Secured advantageous vendor agreements
improving procurement efficiency.
LANGUAGES
English
Interests
Co Owner Manchester Dek Hockey LLC Dba Mad Hockey Hooksett New Hampshire
Member of the Boston young professionals group
Iugo Nashua member
Nashua Chamber of commerce member since 2008.
Certification
I hold pesticide licenses in 3 states. Massachusetts,Vermont and the Supervisory license in New Hampshire
Timeline
Operations Manager
Rentokil-Terminix
07.2019 - CurrentRead More
Service Manager
Terminix
01.2018 - 06.2019Read More
Termite Technician
Terminix
08.2016 - 01.2018Read More
Kitchen Manager
Aj's Sporrs Bar &Grill
03.2014 - 08.2016Read More
Regional Manager
Target Mobile
04.2013 - 03.2014Read More
Sales Manager
Target Mobile
08.2012 - 03.2014Read More
General Manager
Boston Billiard Club
06.2008 - 06.2011Read More
Agawam High School
General education diploma
Read More