Nicholas Day
Springfield,MO
Summary
Reliable, highly motivated sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Used to fast pace and stressful environments. Comfortable in leading a group and delegating task based on workers skill level. Successful at managing multiple priorities with a positive attitude.
Overview
13
13
years of professional experience
Work History
Customer Sales Associate
Trane Supply
10.2020 - Current
- Provided information on company offerings to promote products and services to customers.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Applied company standards to merchandise placements and presentations.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Rotated merchandise according to manager direction, maintaining fresh and attractive sales floor displays.
- Greeted customers and helped with product questions, selections and purchases.
- Have taken extra tasks and roles from the manager to help their stress levels,
911 Dispatcher
City Of Springfield, MO
05.2016 - 10.2020
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked in a high stress and life saving environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Manager
Chick-fil-A
04.2010 - 05.2016
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
Education
Bachelor of Science - Criminology
Missouri State University
Springfield, MO05.2015
High School Diploma -
Kickapoo High School
Springfield, MO2010
Skills
- Operational Efficiency
- Assigning Tasks
- Time Management
- Customer Buying Habits
- Strategic Selling
- Stocking and Receiving
- Complaint Management
- Merchandise Rotation
- Quality Standards
- Order Supplies
Accomplishments
- Completing SLII Management training course.
- Supervised team of 47 staff members.
- Used Google Sheets to develop inventory identification spreadsheets.
- Highest sales total for Trane location
Timeline
Customer Sales Associate
Trane Supply
10.2020 - Current
911 Dispatcher
City Of Springfield, MO
05.2016 - 10.2020
Manager
Chick-fil-A
04.2010 - 05.2016
Bachelor of Science - Criminology
Missouri State University
High School Diploma -
Kickapoo High School
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