Nicholas Deliduka
Grove City,OH
Summary
Dynamic professional with extensive experience in customer service and employee training at McDonald's. Proven ability to enhance team performance through effective leadership and active listening. Skilled in food safety and complaint resolution, consistently delivering high-quality service and fostering a collaborative work environment. Committed to maintaining workplace safety and operational excellence.
Energetic and positive individual with strong interpersonal and communication skills. Knowledgeable about operational procedures and customer service, bringing effective team coordination and training abilities. Capable of fostering productive work environment that enhances team performance.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's
2596 London Groveport Rd, Grove City, OH 43123
06.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Line Cook
Roosters
1650 Stringtown Rd, Grove City, OH 43123
05.2023 - 11.2023
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Baker
Crumbl Cookies
1719 Stringtown Rd, Grove City, 43123
11.2022 - 05.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Created appealing displays to showcase products in bakery.
Education
Culinary Apprenticeship - Culinary Arts
Columbus State Community College
Columbus, OH05-2027
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Active listening
- Food safety
- Cleaning and sanitation
- Complaint resolution
Timeline
Crew Trainer
McDonald's
06.2024 - Current
Line Cook
Roosters
05.2023 - 11.2023
Baker
Crumbl Cookies
11.2022 - 05.2023
Culinary Apprenticeship - Culinary Arts
Columbus State Community College
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