Nicholas DeRose

Automotive Parts Salesperson

Parts Authority

Cleveland, OH

06.2012 - Current

I have built very strong relationships with shop owners and mechanics that have lasted over a decade
Provided customer service to automotive parts customers, including answering questions about product features and availability.
Generated sales leads by maintaining relationships with existing customers and developing new contacts in the industry.
Negotiated pricing terms with customers, ensuring that both parties were satisfied with the outcome.
Developed marketing strategies to promote products and increase sales revenue.
Maintained accurate records of customer orders, payments, invoices, and account balances.
Analyzed market trends and competitor pricing strategies to ensure competitive rates for parts sales.
Identified areas of improvement within the organization's operations processes.
Created detailed reports on daily sales activity for senior management review.
Researched new automotive technologies to determine potential applications for parts sales.
Provided technical advice on how best to use certain auto parts for specific vehicles.
Inspected returned items for damage before issuing refunds or exchanges.
Processed returns according to company policy while keeping customer satisfaction a priority.
I have also been an assistant store manager, assisting the store manager in all managerial tasks in the store
Attended training sessions provided by manufacturers on the latest automotive products available.
Assisted in unloading trucks and stocking shelves with incoming shipments of parts.
Operated cash register during peak hours of business transactions accurately and efficiently.
Sourced hard-to-find components from alternative suppliers if necessary based on customer needs.
Collaborated closely with other departments within the organization to meet customer demands in a timely manner.
Operated point of sales and parts lookup computer systems.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Received, examined and reshelved returned parts.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Opened crates to replenish stocked items in proper aisles.
Managed employee schedules and daily assignments.