Nicholas Dickens
Felton,DE
Summary
Dynamic bartender with extensive experience at La Hacienda, recognized for crafting signature cocktails and enhancing customer satisfaction. Proven ability to multitask and deliver exceptional service, fostering loyal clientele. Strong communication skills and a commitment to cleanliness ensure a welcoming environment, while training new staff contributes to team success.
Overview
4
4
years of professional experience
Work History
Bartender
La Hacienda
Dover, DE
09.2025 - Current
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender
Applebees
Camden, DE
05.2023 - 09.2025
- Developed knowledge of drink recipes and mixology techniques for customer engagement.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Cheddars Stratch Kitchen
06.2022 - 03.2025
- Crafted signature cocktails and beverages to enhance guest satisfaction.
- Provided exceptional customer service in a fast-paced environment.
- Managed bar inventory, ensuring stock availability and organization.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Trained new bartenders on operational procedures and customer service standards.
- Implemented cleanliness standards to maintain bar area hygiene and safety compliance.
- Assisted in creating promotional drink specials to drive sales and attract customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Polytech High School
Woodside, DE06.2011
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Engaging personality
Cleanliness and hygiene
Customer service expertise
Languages
English
Native or Bilingual
Timeline
Bartender
La Hacienda
09.2025 - Current
Bartender
Applebees
05.2023 - 09.2025
Bartender
Cheddars Stratch Kitchen
06.2022 - 03.2025
High School Diploma -
Polytech High School