NICHOLAS DIMASCIO
Halifax,MA
Overview
7
7
years of professional experience
Work History
Guest Services Associate
Residence Inn-Massachusetts
02.2023 - Current
- Ensure every guest is greeted and welcomed in a unique and personable way
- Assist guests with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and request
- Register guests to the hotel, verifying reservations, personal information and securing payment information
- Communicates with the housekeeping team to be aware of room availability or guests
- Promote the brand loyalty program and provide recognition and benefits to all present members
- Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner
- Assist in resolving guest complaints regarding service and/or accommodations
- Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions
- Handle confidential information, including guest records, with a high degree of integrity
Event Security Specialist
TeamOps,
10.2018 - Current
- Provides safety, security and customer service to each and every guest that enters Gillette Stadium
- Working in a variety of areas throughout the stadium and expected to create an atmosphere that creates positive and memorable experiences for each guest
- Ensure guests safety by monitoring crowd activities
- Assist guests with any special requests including; directions, policy questions, service opportunities
- Handle all escalated guest issues and complaints in a timely manner
Automotive Service Valet and Shuttle Driver
Colonial Ford of Plymouth
06.2021 - 06.2023
- Greet guests entering the Service Drive
- Direct guests to appropriate personnel as needed
- Utilize shuttle vehicle to transport guests to various locations as requested
- Assist with parking and the organization of guest and dealership vehicles
- Assist the Service and Sales Departments with other duties and tasks as assigned by management
Assistant General Manager
Banana Bills Laser Tag
06.2018 - 06.2018
- Managed operational duties
- Balanced cash drawers, prepared store deposits
- Provided exceptional customer service while staying up to date on promotional programs while also resolving all customer complaints
Education
Bachelor of Science - Sports Management
Dean College
12.2022
Associate of Science - Justice Studies
Dean College
05-2022
Timeline
Guest Services Associate
Residence Inn-Massachusetts
02.2023 - Current
Automotive Service Valet and Shuttle Driver
Colonial Ford of Plymouth
06.2021 - 06.2023
Event Security Specialist
TeamOps,
10.2018 - Current
Assistant General Manager
Banana Bills Laser Tag
06.2018 - 06.2018
Associate of Science - Justice Studies
Dean College
Bachelor of Science - Sports Management
Dean College
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