Nicholas Doubleday
Pahrump,NV
Summary
Dynamic professional with a proven track record at POWDR, excelling in revenue generation and guest relations. Expert in enhancing booking processes and streamlining operations for improved efficiency. Skilled in revenue management and fostering strong customer relationships, significantly contributing to business growth. Demonstrates exceptional phone etiquette and administrative prowess, driving customer acquisition, retention, and satisfaction.
Overview
7
7
years of professional experience
Work History
Reservation Associate
POWDR
01.2024 - Current
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled reservations and answered questions from interested patrons for busy 83 -room hotel.
- Handled billing information over phone.
- Wide array of Death Valley National Park knowledge.
Programs Manager
Intermezzo Coffee & Cocktails
03.2018 - 11.2023
- Manged daily operations and developed systems to improve workflow efficiency.
- Generated revenue by understanding and adapting to guest needs and expectations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Education
Bachelor of Arts - Geography
University of South Florida
St. Petersburg08-2020
Skills
- Interpersonal Aptitude
- Revenue Management
- Revenue Generation
- Guest Relations Experience
- Administrative Experience
- Guest Services
- Phone Etiquette
- Record Preparation
- Customer Acquisition
Timeline
Reservation Associate
POWDR
01.2024 - Current
Programs Manager
Intermezzo Coffee & Cocktails
03.2018 - 11.2023
Bachelor of Arts - Geography
University of South Florida
Similar Profiles
EDDIE RODRIGUEZEDDIE RODRIGUEZ
Director of Technology Operations at POWDRDirector of Technology Operations at POWDR
Kolton NewmanKolton Newman
Facilities Technician at POWDRFacilities Technician at POWDR
Daniel AlexanderDaniel Alexander
Inventory /Purchasing Manager at POWDRInventory /Purchasing Manager at POWDR