Lorraine Chavez
Long Beach,CA
Summary
Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in Disneyland Hotel industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply expertise and 13 years of experience. Customer-oriented Reservation Agent with over 13 years of experience in Disneyland Hotel. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 13 years of experience in Reservations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Reservation Associate
Disneyland Hotel
07.2000 - 05.2013
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Informed guests about loyalty programs available at the hotel, resulting in increased membership enrollment rates.
- Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
- Adapted quickly to changes in pricing structures or room availability, ensuring correct information was provided to guests at all times.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Monitored guest feedback closely to identify areas of improvement in reservation processes and services, leading to enhanced overall guest experience.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Worked closely with front desk to achieve full occupancy of property.
Education
High School Diploma -
Bell Senior High School
Bell, CA06.1986
Skills
- Cost Planning
- Organizational Skills
- Problem-solving aptitude
- Decision-Making
- Accommodation Planning
- Relationship Building
- Multitasking Abilities
- Excellent Communication
- Upselling proficiency
- Interpersonal Communication
Certification
- Certification
- Forklift
Timeline
Reservation Associate
Disneyland Hotel
07.2000 - 05.2013
High School Diploma -
Bell Senior High School