Nicholas Dragonette
Silver Spring,MD
Summary
Proactive Patient Registration Supervisor and Security Officer with extensive experience in team leadership and compliance. Proven success in resolving patient data issues and maintaining accurate records. Skilled in HIPAA compliance, insurance verification, and ensuring facility safety. Bringing strong problem-solving abilities and a focus on professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Registration Supervisor
Holy Cross Germantown Hospital
2022.02 - Current
- Conducted regular performance evaluations for direct reports, providing constructive feedback aimed at promoting personal development.
- Mentored junior staff members, fostering professional growth and development within the department.
- Reduced errors in patient data entry by resolving Workque errors.
- Identified and resolved wrong patient registrations by gathering correct demographic information.
- Conducted regular audits on patient records to maintain accuracy and integrity of information entered into the system.
- Maintained departmental compliance with relevant state and federal regulations, ensuring ongoing adherence to required standards.
- Led a team of patient registration staff, ensuring consistent quality service and adherence to hospital protocols.
- Conducted audits on denials for patient accounts verifying insurances and coverages.
- Resolved complex patient registration issues promptly and professionally, maintaining positive relationships with patients and their families.
Security Officer
Holy Cross Germantown Hospital
2020.11 - 2022.02
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
High School Diploma -
Floy E Kellam High School
Virginia Beach, VA06.2010
Skills
- HIPAA Compliance
- Patient confidentiality
- Insurance Verification
- Scheduling Coordination
- Data entry proficiency
- Patient Relations
- Eligibility Determination
- Electronic Recordkeeping
- Payment Collection
- Medical terminology knowledge
- Teamwork and Collaboration
- Customer Service
Certification
- CNA - Certified Nursing Assistant
Timeline
Patient Registration Supervisor
Holy Cross Germantown Hospital
2022.02 - Current
Security Officer
Holy Cross Germantown Hospital
2020.11 - 2022.02
High School Diploma -
Floy E Kellam High School
- CNA - Certified Nursing Assistant
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