Shonda Ingram - Kanjira

• Supervised patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
• Trained new staff on registration protocols, enhancing team efficiency and service delivery.
• Coordinated scheduling and insurance verification to streamline patient flow throughout the facility.
• Implemented process improvements that reduced wait times for patient check-in, enhancing overall patient experience.
• Evaluated registration performance metrics, identifying areas for improvement in operational efficiency.
• Monitored daily operations, addressing issues promptly to maintain high standards of service quality.

Coordinated special events for patients and their families, creating positive experiences during difficult times.

• Provide day-to-day, onsite team leadership, ensuring all practice-level team members are set up for success in their respective roles and trouble-shooting situations as needed
• Managed patient feedback, implementing changes that led to increased satisfaction rates.
• Developed and maintained strong relationships with community organizations, working together to improve access to healthcare services for diverse patient populations.
• Streamlined communication processes for improved patient relations and overall experience.
• Provide day-to-day, onsite team leadership, ensuring all practice-level team members are set up for success in their respective roles and trouble-shooting situations as needed

• Led patient access team in implementing streamlined registration processes, enhancing patient experience.
• Trained and mentored new staff on access protocols and systems, fostering a collaborative environment.
• Developed standardized workflows for insurance verification, improving accuracy and reducing turnaround time.
• Perform patient registration check in/out function when needed to ensure wait times are kept to a minimum, with collection of copay/deductible.
• Resolved complex billing issues, working closely with insurance companies to ensure prompt payment for services rendered.
• Assisted in developing departmental policies and procedures that promoted efficiency, accuracy, and exceptional customer service.