Nicholas Efferson
Denham Springs,LA
Summary
Proven leader with a track record of enhancing store operations and customer experience at Pitstop Carwash through effective problem-solving and staff supervision. Skilled in POS systems and team building, I significantly improved operational efficiency and customer service, positioning teams for success in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Pitstop Carwash
04.2023 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted in recruiting, hiring and training of team members.
Loan Officer Assistant
RLS Lending
10.2021 - 12.2022
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
Resident Assistant
Southeastern Louisiana University
01.2018 - 08.2021
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Shift Leader
Raising Canes
01.2015 - 08.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
No Degree - Business Marketing
Southeastern Louisiana University
Hammond, LASkills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Team Building and Leadership
- Staff Supervision
- Store operations
- POS Systems
- Hiring and Training
Timeline
Assistant Store Manager
Pitstop Carwash
04.2023 - Current
Loan Officer Assistant
RLS Lending
10.2021 - 12.2022
Resident Assistant
Southeastern Louisiana University
01.2018 - 08.2021
Shift Leader
Raising Canes
01.2015 - 08.2017
No Degree - Business Marketing
Southeastern Louisiana University
Similar Profiles
Wheeler FisherWheeler Fisher
Customer Service Attendant at PitStop CarwashCustomer Service Attendant at PitStop Carwash
Ashton SchepensAshton Schepens
Lead Attendant at Take 5 carwashLead Attendant at Take 5 carwash
Abigail HopkinsAbigail Hopkins
Customer Service Executive at PitStop LLCCustomer Service Executive at PitStop LLC
John FisherJohn Fisher
Bindery Machine Operator at Franklin Press Inc.Bindery Machine Operator at Franklin Press Inc.
Antoinette BroughtonAntoinette Broughton
Resource Specialist at Ground Game HealthResource Specialist at Ground Game Health