Always looking to prove myself to peers and coworkers alike. Whether that be through teamwork or excellent people skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Analytical Laboratory Technician & Leadman
PSC Group
Monaca, PA
09.2022 - Current
Oversaw items in inventory and reordered before supplies diminished.
Maintained documentation on tests performed in lab.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Collaborated with other departments to establish cohesive laboratory operations.
Researched new methods and techniques to improve laboratory procedures.
Prepared reagents, media and solutions to use for laboratory testing and analysis.
Inspected laboratory equipment to maintain good working condition for optimal results.
Maintained safe, tidy and organized laboratory environment for accurate test results.
Monitored testing procedures to meet criteria and maintain quality control.
Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
Efficiently organized and maintained equipment to keep laboratory productive and safe.
Compared polyethylene products against design and production specifications through quality and integrity checks.
Handled chemicals such as nitric acid, sulfuric acid using strict safety protocols.
Analyzed polyethylene materials to evaluate nature, reactivity and other factors affecting use in everyday applications.
Used Gas Chromatography for regular hydrocarbon, polyethylene, and water testing
Laborer
Everdry Basement Waterproofing
Evans City, PA
04.2022 - 09.2022
Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Measured dimensions of finished pieces for conformance to specifications.
Prepared job sites by removing debris and setting up materials and tools.
Performed general housekeeping and cleaning tasks.
Loaded, unloaded and moved material to and from storage and production areas.
Performed maintenance and repair of buildings and facilities.
Maintained and repaired facilities, equipment and tools.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
Worked alongside team to accomplish work goals according to schedule.
Delivery Driver
Afk Logistics
Mc Kees Rocks, PA
01.2022 - 04.2022
Completed on-time deliveries by choosing best and most efficient routes.
Loaded truck and properly secured items to prevent damage for deliveries.
Completed rush deliveries on tight timetables to satisfy customer needs.
Fostered positive working relationships with regular customers.
Assigned and recorded job Numbers for 2 jobs per shift
INJECTION MACHINE OPERATOR
ADAMS MFG
Slippery Rock, PA
01.2021 - 01.2022
Maintained safety while using heavyweight scales and hand forklifts
Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
Streamlined Flash cleaning procedures to increase productivity by 15% and enhanced quality protocols.
Selected and installed blades, tools or other attachments for each operation
FLOOR SALES
FRANKLIN BEVERAGE
Ellwood City, PA
01.2020 - 01.2021
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Approached browsing customers to initiate conversations to determine buying preferences.
Processed accurate credit, debit, check and cash sales transactions for more than 60 customer orders per day.
Sales Associate
Doller General
Beaver Falls, PA
07.2019 - 01.2020
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Maintained clean sales floor and straightened and faced merchandise.
Supported loss prevention goals by monitoring shopper behavior.
Manager of Technology and Innovation
ESP MANAGEMENT INC
Ellwood City, PA
07.2017 - 01.2019
Designed POS System, Created Advertising, Managed Employees, Budgeted Funds for the weeks ahead, Planned Schedule for Wait Staff and Filled in for Cooks when necessary
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Screen Printer
IZZO’S EMBROIDERY & SCREEN
Beaver Falls, PA
06.2016 - 06.2017
Copied customer designs and translated to functional print screens.
Maintained relationships with clients through punctuality and excellent customer service.
Set up 4 printing machines daily and maintaining functional and clean workspace
CASHIER
KWIK FILL
Ellwood City, PA
06.2015 - 04.2016
Worked Night Shift Restocking Shelves, Cleaning store and Running Register 2
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes
Registered Nurse, Cardiovascular Step-Down Unit at Heritage Valley Health System - BeaverRegistered Nurse, Cardiovascular Step-Down Unit at Heritage Valley Health System - Beaver