Nicholas Eiland
Viera
Summary
Dynamic professional with a proven track record at USAA, excelling in customer service and conflict resolution. Adept at fostering teamwork and collaboration, I consistently enhance operational efficiency and drive results. My strong problem-solving skills and adaptability have led to improved customer satisfaction and streamlined processes.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
USAA
Remote
03.2022 - Current
- Evaluated insurance claims to determine coverage and liability based on policy provisions.
- Investigated incidents by gathering statements, evidence, and documentation from involved parties.
- Mentored junior adjusters on best practices for accurate claims assessment and decision-making.
- Ensured compliance with regulatory requirements while maintaining high standards of accuracy in claims processing.
- Negotiated favorable settlements with attorneys to minimize financial risk for the company and our members.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Sales Associate
Mann Lake
Winter Haven, FL
02.2021 - 02.2022
- Developed strong customer relationships through personalized service and product knowledge.
- Attends in-state and out-of state Road Shows to to provide customers with product knowledge and sales of new and existing products.
- Built and maintained relationships with peers and upper management to drive team success.
- Answers incoming telephone calls to provide store, products and services information.
- Acts as a Single Point of contact for customer complaints.
- Built trusting relationships with customers by making personal connections.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Work with fellow sales team members to achieve group targets.
Sales Associate
Lakeland Chrysler Dodge Jeep
Lakeland, FL
05.2020 - 01.2021
- Chrysler Certified Sales Associate
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Demonstrated product features to align with customer needs.
Motor Pool Transportation
Wittenberg University
Springfield, OH
08.2016 - 06.2020
- Completed required documentation to record the use of the schools fleet vehicles
- Prepared fleet vehicles for school trips
- Chauffeured students to and from community events, services and appointments
Electrical Assistant
Fletcher Electric
Lake Wales, FL
06.2017 - 05.2020
- Assisted with installation and maintenance of electrical systems, ensuring compliance with safety standards.
- Supported electricians in troubleshooting electrical issues, enhancing overall workflow efficiency.
- Maintained accurate inventory of tools and materials, streamlining procurement processes.
- Collaborated in wiring and circuit assembly tasks, improving project completion times.
Server
Mountain Lake Corp.
Lake Wales, FL
10.2015 - 03.2016
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Adapted to various customer needs and preferences swiftly.
- Responsible for the set up/ break down of private house parties
- Valet for private parties and large events at the Colony House
Education
Master of Science - HR Management
Wilmington University
New Castle, DE11-2027
Bachelor of Science - Sports Management
Wittenberg University
Springfield, OH04-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Judgement and decision making
- Collaboration talent
- Conflict Resolution
- Adaptability
Affiliations
Phi Gamma Delta Fraternity
Timeline
Claims Adjuster
USAA
03.2022 - Current
Sales Associate
Mann Lake
02.2021 - 02.2022
Sales Associate
Lakeland Chrysler Dodge Jeep
05.2020 - 01.2021
Electrical Assistant
Fletcher Electric
06.2017 - 05.2020
Motor Pool Transportation
Wittenberg University
08.2016 - 06.2020
Server
Mountain Lake Corp.
10.2015 - 03.2016
Master of Science - HR Management
Wilmington University
Bachelor of Science - Sports Management
Wittenberg University